Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
发布日期 : 01-Aug-2013
最近更新 : 01-Aug-2013
DESCRIPTION
極少數客戶回報 HP Z420 和 Z620 工作站會在使用過程中未預期當機、重新啟動或關機的問題。
症狀:
HP Z420 和 Z620 工作站會在使用過程中 (無論操作環境為何) 未預期當機、重新啟動或關機的問題。 發生此問題時,系統事件日誌中不會對此故障進行解釋。
范围
本文件的資訊適用於以下配置:
系統:
HP Z420 工作站
HP Z620 工作站
作業系統:
Red Hat Enterprise Linux 5 (x86_64)
SUSE Linux Enterprise Desktop 11
Microsoft Windows 7 Enterprise(32 位元)
Microsoft Windows 7 Enterprise(64 位元)
Microsoft Windows 7 Professional(32 位元)
Microsoft Windows 7 Professional(64 位元)
Microsoft Windows 7 Ultimate(32 位元)
Microsoft Windows 7 Ultimate(64 位元)
Microsoft Windows 8 (標準)
Red Hat Enterprise Linux 6 (x86_64)
Microsoft Windows 8 Pro
解决方案
HP 已在 HP Z420 和 Z620 系統 BIOS 3.18 版和更新版本 (目前可從 HP 網站中取得) 中解決此問題。
強烈建議客戶更新至 BIOS 3.18 或更新版本,以防止此問題的發生。
Hardware platforms affected : HP Z420 Workstation, HP Z620 Workstation
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.