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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c03624885

版本: 1

HP 筆記型電腦 - HP ProtectTools Security Manager 無法登記或驗證 Bluetooth 認證

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 07-Jan-2013

最近更新 : 07-Jan-2013

DESCRIPTION
若 Bluetooth 不可用或已關閉,則 HP ProtectTools Security Manager 無法登記或驗證 Bluetooth 認證。

范围
HP 635 筆記型電腦
HP EliteBook 2530p 筆記型電腦
HP EliteBook 2540p 筆記型電腦
HP EliteBook 2560p 筆記型電腦
HP EliteBook 2740p 平板電腦
HP EliteBook 2760p 平板電腦
HP EliteBook 8440p 筆記型電腦
HP EliteBook 8440w 行動工作站
HP EliteBook 8460p 筆記型電腦
HP EliteBook 8460w 行動工作站
HP EliteBook 8540p 筆記型電腦
HP EliteBook 8540p 筆記型電腦
HP EliteBook 8540w 行動工作站
HP EliteBook 8540w 行動工作站
HP EliteBook 8560p 筆記型電腦
HP EliteBook 8560w 行動工作站
HP EliteBook 8740w 行動工作站
HP EliteBook 8760w 行動工作站
HP 迷你 5102
HP 迷你 5103
HP ProBook 4230s 筆記型電腦
HP ProBook 4320s 筆記型電腦
HP ProBook 4321s 筆記型電腦
HP ProBook 4325s 筆記型電腦
HP ProBook 4326s 筆記型電腦
HP ProBook 4330s 筆記型電腦
HP ProBook 4331s 筆記型電腦
HP ProBook 4420s 筆記型電腦
HP ProBook 4425s 筆記型電腦
HP ProBook 4430s 筆記型電腦
HP ProBook 4431s 筆記型電腦
HP ProBook 4435s 筆記型電腦
HP ProBook 4436s 筆記型電腦
HP ProBook 4520s 筆記型電腦
HP ProBook 4525s 筆記型電腦
HP ProBook 4530s 筆記型電腦
HP ProBook 4535s 筆記型電腦
HP ProBook 4720s 筆記型電腦
HP ProBook 4730s 筆記型電腦
HP ProBook 5220m 筆記型電腦
HP ProBook 5320m 筆記型電腦
HP ProBook 5330m 筆記型電腦
HP ProBook 6360b 筆記型電腦
HP ProBook 6440b 筆記型電腦
HP ProBook 6445b 筆記型電腦
HP ProBook 6450b 筆記型電腦
HP ProBook 6455b 筆記型電腦
HP ProBook 6460b 筆記型電腦
HP ProBook 6465b 筆記型電腦
HP ProBook 6540b 筆記型電腦
HP ProBook 6545b 筆記型電腦
HP ProBook 6550b 筆記型電腦
HP ProBook 6555b 筆記型電腦
HP ProBook 6560b 筆記型電腦
HP ProBook 6565b 筆記型電腦
HP Slate 500 平板電腦
解决方案
HP ProtectTools 需要先滿足下列條件,才能成功登記或驗證 Bluetooth 認證:
  1. 筆記型電腦上應有可用的 Bluetooth 硬體。
  2. 應開啟 BIOS 中的 Bluetooth。
  3. 無線/Bluetooth 的實體按鈕應表示「開啟」。
  4. 應啟用「裝置管理員」或系統匣中的 Bluetooth。
  5. 應開啟 HP Connection Manager(若有使用)中的 Bluetooth。

Hardware platforms affected : HP 635 Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP Mini 5102, HP Mini 5103, HP ProBook 4230s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP Slate 500 Tablet PC

受影响的操作系统 : Microsoft Windows XP Home Microsoft Windows XP Pro Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03603441

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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