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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03624866

版本: 1

HP EliteBook 和 ProBook 电脑 - 无法检测到 USB3.0 Western Digital "My Passport" 硬盘驱动器

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 07-Jan-2013

最近更新 : 07-Jan-2013

DESCRIPTION
当笔记本电脑访问 Western Digital (WD) My Passport USB 3.0 500GB 硬盘驱动器时,此硬盘驱动器出现间歇性断开连接和重新连接的现象。

范围
HP EliteBook 2170p 笔记本电脑
HP EliteBook 8470p 笔记本电脑
HP EliteBook 8470w 移动工作站
HP EliteBook 8570p 笔记本电脑
HP ProBook 6470b 笔记本电脑
HP ProBook 6570b 笔记本电脑
解决方案
要解决此问题,请从以下网站下载并安装 WD 通用固件更新程序:
http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfMyPassport&os=WIN

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03604428

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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