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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03624861

版本: 1

HP 笔记本电脑-无法在 F11 还原后在 HP Client Security 中注册指纹

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 07-Jan-2013

最近更新 : 07-Jan-2013

DESCRIPTION
执行 F11 还原或 Windows 8 刷新/重置后,在操作系统加载后首次运行 HP Client Security 安装向导,可能无法擦除为注册指纹或跳过指纹页面而需验证的指纹。

范围
HP EliteBook 2170p 笔记本电脑
HP EliteBook 8470p 笔记本电脑
HP EliteBook 8470w 移动工作站
HP EliteBook 8570p 笔记本电脑
HP EliteBook 8570w 移动工作站
HP EliteBook 8770w 移动工作站
HP EliteBook Folio 9470m 笔记本电脑
HP ProBook 4340s 笔记本电脑
HP ProBook 4341s 笔记本电脑
HP ProBook 4445s 笔记本电脑
HP ProBook 4446s 笔记本电脑
HP ProBook 4545s 笔记本电脑
HP ProBook 6470b 笔记本电脑
HP ProBook 6570b 笔记本电脑
解决方案
执行 F11 还原后,HP 建议同时执行 BIOS 出厂重置,以便清空指纹传感器。 这有助于确保在现有配置文件中重新注册和设置指纹。

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03597076

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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