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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03524797

版本: 1

HP 笔记本电脑 - 无法卸载 HP Workspace for Business 或 HP Interact for Education 的日语版

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 11-Oct-2012

最近更新 : 26-Oct-2012

DESCRIPTION
HP Workspace for Business 或 HP Interact for Education 的日语版无法卸载。 此外,发生类似以下的错误:
运行时错误(在 49:159);
非法访问地址 037DED62。读取地址为 000000000。

范围
HP EliteBook 8460p 笔记本电脑
HP ProBook 4430s 笔记本电脑
HP ProBook 6560b 笔记本电脑
解决方案
在卸载 HP Workspace for Business 或 HP Interact for Education 的日语版之前,请执行以下操作:
1. 单击“开始”,在搜索字段中输入 note ,然后从搜索结果列表中选择 Notepad。
2. 对于 HP Workspace for Business,在一个空白文档中输入以下文本,然后将文档保存并命名为 hpwb.reg。 不要以默认扩展名 *.txt 保存此文件。
Windows 注册表编辑器版本 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Luidia]
[HKEY_LOCAL_MACHINE\SOFTWARE\Luidia\eBeam Workspace]
"eBeamPrinterName"="Workspace Image Writer"
"eBeamPrintMonitorName"="HP Printer Monitor"
"eBeamPrinterPortName"="HP Printer Port"
"eBeamPrintProcessorName"="HP Print Processor"
3. 对于 HP Workspace for Business,在一个空白文档中输入以下文本,然后将文档保存并命名为 HPIE.reg。 不要以默认扩展名 *.txt 保存此文件。
Windows 注册表编辑器版本 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Luidia]
[HKEY_LOCAL_MACHINE\SOFTWARE\Luidia\eBeam Workspace]
"eBeamPrinterName"="Workspace Image Writer"
"eBeamPrintMonitorName"="HP Printer Monitor"
"eBeamPrinterPortName"="HP Printer Port"
"eBeamPrintProcessorName"="HP Print Processor"
4. 双击 HP Workspace for Business 的 hpwb.reg文件,或者双击 HP Interact for Education 的 HPIE.reg 文件。
5. 卸载 HP Workspace for Business 或 HP Interact for Education。

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 6560b Notebook PC

受影响的操作系统 : Microsoft Windows XP Home Microsoft Windows XP Pro Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03478006

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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