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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c03410280

版本: 1

HP 筆記型電腦 - HP Connection Manager 在安裝或升級後停止回應

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 12-Jul-2012

最近更新 : 12-Jul-2012

DESCRIPTION
在已經有 HP Wireless Assistant 的筆記型電腦上安裝 HP Connection Mananger(v3.x 或 v4.0 及更新版本)之後,新安裝的 HPCM 在程式啟動顯示畫面出現時停止回應。

范围
Compaq 320 筆記型電腦
Compaq 325 筆記型電腦
Compaq 420 筆記型電腦
Compaq 421 筆記型電腦
Compaq 510 筆記型電腦
Compaq 511 筆記型電腦
Compaq 610 筆記型電腦
Compaq 615 筆記型電腦
Compaq 620 筆記型電腦
HP 420 筆記型電腦
HP 421 筆記型電腦
HP 425 筆記型電腦
HP 620 筆記型電腦
HP 625 筆記型電腦
HP 635 筆記型電腦
HP EliteBook 2540p 筆記型電腦
HP EliteBook 2740p 平板電腦
HP 迷你 5101
HP 迷你 5101
HP 迷你 5102
HP ProBook 4310s 筆記型電腦
HP ProBook 4310s 筆記型電腦
HP ProBook 4310s 筆記型電腦
HP ProBook 4310s 筆記型電腦
HP ProBook 4311s 筆記型電腦
HP ProBook 4320s 筆記型電腦
HP ProBook 4321s 筆記型電腦
HP ProBook 4410s 筆記型電腦
HP ProBook 4410s 筆記型電腦
HP ProBook 4411s 筆記型電腦
HP ProBook 4415s 筆記型電腦
HP ProBook 4415s 筆記型電腦
HP ProBook 4416s 筆記型電腦
HP ProBook 4420s 筆記型電腦
HP ProBook 4510s 筆記型電腦
HP ProBook 4515s 筆記型電腦
HP ProBook 4515s 筆記型電腦
HP ProBook 4525s 筆記型電腦
HP ProBook 4710s 筆記型電腦
HP ProBook 4710s 筆記型電腦
HP ProBook 4710s 筆記型電腦
HP ProBook 5220m 筆記型電腦
HP ProBook 5310m 筆記型電腦
HP ProBook 5310m 筆記型電腦
HP ProBook 5320m 筆記型電腦
HP ProBook 6440b 筆記型電腦
HP ProBook 6445b 筆記型電腦
HP ProBook 6450b 筆記型電腦
HP ProBook 6455b 筆記型電腦
HP ProBook 6540b 筆記型電腦
HP ProBook 6545b 筆記型電腦
HP ProBook 6550b 筆記型電腦
HP ProBook 6555b 筆記型電腦
HP Slate 500 平板電腦
解决方案
請執行下列步驟解決此問題:
  1. 按一下 開始,輸入 移除,然後從搜尋結果清單選取 新增或移除程式
  2. 選取 HP Wireless Assistant,然後按一下 解除安裝
  3. 在解除安裝 HP Wireless Assistant 後,重新啟動筆記型電腦。
  4. 當筆記型電腦重新啟動時,安裝 HP Connection Manager
HP Wireless Assistant (HPWA) 必須解除安裝的原因在於它具有 HP Connection Manager (HPCM) 無法取代的舊版 HP 軟體架構。 當 HPCM 嘗試使用舊版軟體架構執行時,會發生錯誤而停止回應。
您必須先移除 HPWA,才能讓 HPCM 成功安裝其所有必要元件。

Hardware platforms affected : Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 421 Notebook PC, Compaq 510 Notebook PC, Compaq 511 Notebook PC, Compaq 610 Notebook PC, Compaq 615 Notebook PC, Compaq 620 Notebook PC, HP 420 Notebook PC, HP 421 Notebook PC, HP 425 Notebook PC, HP 620 Notebook PC, HP 625 Notebook PC, HP 635 Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP Mini 5101, HP Mini 5102, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP Slate 500 Tablet PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03371039

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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