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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03410263

版本: 1

HP 笔记本电脑 - 安装或升级后 HP Connection Manager 停止响应

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 12-Jul-2012

最近更新 : 12-Jul-2012

DESCRIPTION
在装有 HP Wireless Assistant 的笔记本电脑上安装 HP Connection Mananger(3.x 或 4.0 及更高版本)后,程序启动屏幕出现时,新安装的 HPCM 停止响应。

范围
Compaq 320 笔记本电脑
Compaq 325 笔记本电脑
Compaq 420 笔记本电脑
Compaq 421 笔记本电脑
Compaq 510 笔记本电脑
Compaq 511 笔记本电脑
Compaq 610 笔记本电脑
Compaq 615 笔记本电脑
Compaq 620 笔记本电脑
HP 420 笔记本电脑
HP 421 笔记本电脑
HP 425 笔记本电脑
HP 620 笔记本电脑
HP 625 笔记本电脑
HP 635 笔记本电脑
HP EliteBook 2540p 笔记本电脑
HP EliteBook 2740p 平板电脑
HP Mini 5101
HP Mini 5101
HP Mini 5102
HP ProBook 4310s 笔记本电脑
HP ProBook 4310s 笔记本电脑
HP ProBook 4310s 笔记本电脑
HP ProBook 4310s 笔记本电脑
HP ProBook 4311s 笔记本电脑
HP ProBook 4320s 笔记本电脑
HP ProBook 4321s 笔记本电脑
HP ProBook 4410s 笔记本电脑
HP ProBook 4410s 笔记本电脑
HP ProBook 4411s 笔记本电脑
HP ProBook 4415s 笔记本电脑
HP ProBook 4415s 笔记本电脑
HP ProBook 4416s 笔记本电脑
HP ProBook 4420s 笔记本电脑
HP ProBook 4510s 笔记本电脑
HP ProBook 4515s 笔记本电脑
HP ProBook 4515s 笔记本电脑
HP ProBook 4525s 笔记本电脑
HP ProBook 4710s 笔记本电脑
HP ProBook 4710s 笔记本电脑
HP ProBook 4710s 笔记本电脑
HP ProBook 5220m 笔记本电脑
HP ProBook 5310m 笔记本电脑
HP ProBook 5310m 笔记本电脑
HP ProBook 5320m 笔记本电脑
HP ProBook 6440b 笔记本电脑
HP ProBook 6445b 笔记本电脑
HP ProBook 6450b 笔记本电脑
HP ProBook 6455b 笔记本电脑
HP ProBook 6540b 笔记本电脑
HP ProBook 6545b 笔记本电脑
HP ProBook 6550b 笔记本电脑
HP ProBook 6555b 笔记本电脑
HP Slate 500 平板电脑
解决方案
要解决此问题,请执行下列步骤:
  1. 单击 开始,键入 删除,然后从搜索结果列表中选择 添加或删除程序
  2. 选择 HP Wireless Assistant,然后单击 卸载
  3. 卸载 HP Wireless Assistant 后,重启笔记本电脑。
  4. 笔记本电脑重启后,安装 HP Connection Manager
HP Wireless Assistant (HPWA) 必须卸载,是因为使用了较旧版本的 HP Software Framework,而该版本又不允许由 Connection Manager (HPCM) 取代。 HPCM 尝试使用较旧版本的 Software Framework 运行时,遇到错误并停止响应。
首先将 HPWA 删除后,HPCM 便可成功安装其所有需要的组件。

Hardware platforms affected : Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 421 Notebook PC, Compaq 510 Notebook PC, Compaq 511 Notebook PC, Compaq 610 Notebook PC, Compaq 615 Notebook PC, Compaq 620 Notebook PC, HP 420 Notebook PC, HP 421 Notebook PC, HP 425 Notebook PC, HP 620 Notebook PC, HP 625 Notebook PC, HP 635 Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP Mini 5101, HP Mini 5102, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP Slate 500 Tablet PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03371039

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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