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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03410214

版本: 1

HP 笔记本电脑 - 从睡眠模式恢复后指纹识别器在 6-8 秒内无法使用

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 12-Jul-2012

最近更新 : 12-Jul-2012

DESCRIPTION
从睡眠模式恢复后,指纹识别器需等待 6-8 秒才能用于滑动。 通常在 HP ProtectTools Security Manager 启用 Windows 登录验证功能后会发生此问题。

范围
HP EliteBook 2560p 笔记本电脑
HP EliteBook 2760p 平板电脑
HP EliteBook 8460p 笔记本电脑
HP EliteBook 8460w 移动工作站
HP EliteBook 8560p 笔记本电脑
HP EliteBook 8560w 移动工作站
HP EliteBook 8760w 移动工作站
HP ProBook 4230s 笔记本电脑
HP ProBook 4330s 笔记本电脑
HP ProBook 4331s 笔记本电脑
HP ProBook 4430s 笔记本电脑
HP ProBook 4431s 笔记本电脑
HP ProBook 4435s 笔记本电脑
HP ProBook 4530s 笔记本电脑
HP ProBook 4535s 笔记本电脑
HP ProBook 4730s 笔记本电脑
HP ProBook 5330m 笔记本电脑
HP ProBook 6360b 笔记本电脑
HP ProBook 6460b 笔记本电脑
HP ProBook 6560b 笔记本电脑
HP ProBook 6565b 笔记本电脑
解决方案
这是 Microsoft Windows 的一个已知问题。 然而,截至本文发稿为止,Microsoft 仍未发布解决办法。 临时解决方案是:等待 6-8 秒,直到指纹识别器激活。 或者,可以使用密码登录方法,而不用指纹识别器。

Hardware platforms affected : HP EliteBook 2560p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC

受影响的操作系统 : Microsoft Windows XP Home Microsoft Windows XP Pro Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03371035

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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