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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c03212548

版本: 1

惠普笔记本电脑 - 在重新安装系统板后,笔记本电脑上的 USB 端口不再可用

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 17-Feb-2012

最近更新 : 17-May-2012

DESCRIPTION
重新安装系统板后,笔记本电脑上的 USB 端口不再可用。

范围
HP ProBook 4230s 笔记本电脑
HP ProBook 4330s 笔记本电脑
HP ProBook 4331s 笔记本电脑
HP ProBook 4430s 笔记本电脑
HP ProBook 4431s 笔记本电脑
HP ProBook 4530s 笔记本电脑
解决方案
这是操作系统映像的一个已知问题。 最初,笔记本电脑不包括 USB 3.0 硬件,所以默认情况下,不安装相应的设备驱动程序。 如果笔记本电脑是更换系统板服务事件的一部分,也将该系统板上的 USB 硬件升级到 USB 3.0。USB 端口可能无法正常运行,直到安装了正确的驱动程序。
要安装 USB 3.0 设备驱动程序,请执行以下操作:
  1. 打开 Windows 资源管理器。
  2. 导航至 c:\swsetup\RENUSB
  3. 双击 setup.exe,按照屏幕说明操作。
不能使用惠普软件安装,因为当设备没有 USB 3.0 硬件时,会将原始图片放在设备上。 必须手动安装驱动程序。

Hardware platforms affected : HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4530s Notebook PC

受影响的操作系统 : Microsoft Windows Vista (32-bit) with Downgrade English OS Microsoft Windows XP Microsoft Windows XP Advanced Server Media Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition Microsoft Windows Xpe

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03197807

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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