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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c03100261

版本: 1

HP 筆記型電腦 - HP ProtectTools 拒絕使用 Microsoft Windows XP 的某些日文語言筆記型電腦上的密碼

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 24-Nov-2011

最近更新 : 23-Dec-2011

DESCRIPTION
此問題會影響使用 Microsoft Windows XP 的某些日文語言筆記型電腦。
HP ProtectTools 拒絕輸入的密碼。

范围
此諮詢底部的「受影響硬體平台」區段列出此問題所影響的特定筆記型電腦。
解决方案
解決方案為切換至受支援的鍵盤配置。 請勿使用適用於日文的 Microsoft IME 或適用於日文的 Microsoft Office 2007。

Hardware platforms affected : HP Compaq 6530b Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6535b Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6830s Notebook PC, HP EliteBook 6930p Notebook PC

受影响的操作系统 : Microsoft Windows Vista (32-bit) Microsoft Windows Vista (64-bit) Microsoft Windows XP Professional Edition(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA01515328

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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