hp-support-head-portlet

操作
正在装入...
HP 客户支持 - 知识库

hp-contact-secondary-navigation-portlet

操作
正在装入...

hp-share-print-widget-portlet

操作
正在装入...

hp-concentra-wrapper-portlet

操作
正在装入...

SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c03100065

版本: 1

HP 筆記型電腦 - 解除安裝 Integrated GPU 驅動程式導致筆記型電腦停止回應並顯示損毀的字元

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 24-Nov-2011

最近更新 : 26-Dec-2011

DESCRIPTION
透過 Windows 裝置管理員解除安裝 Integrated GPU 驅動程式時,筆記型電腦意外地停止回應並顯示損毀的字元。 此問題發生在配備可切換顯示卡且配置狀態為「Fix」(修正)的筆記型電腦上。

范围
HP ProBook 4435s 筆記型電腦
HP ProBook 4535s 筆記型電腦
解决方案
這是 Muxless Switchable Graphics 架構的一項限制。 在 Muxless Switchable Graphics 中,Discrete GPU 永遠會依據 Integrated GPU 進行資料輸出。 如果您已在「裝置管理員」中解除安裝或停用 Integrated GPU,系統上只會剩下 Discrete GPU。
但是,若沒有 Integrated GPU,DGPU 無法驅動任何顯示器,因此會出現黑色畫面或字元損毀。 如果必須解除安裝 AMD 圖形驅動程式,強烈建議您透過「控制台」、「程式和功能」中的「ATI Catalyst Install Manager」來解除安裝。

Hardware platforms affected : HP ProBook 4435s Notebook PC, HP ProBook 4535s Notebook PC

受影响的操作系统 : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02851650

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

操作
正在装入...

hp-feedback-banner-portlet

操作
正在装入...

hp-country-locator-portlet

操作
正在装入...
国家/地区: 中国

hp-detect-load-my-device-portlet

操作
正在装入...