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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03098893

版本: 1

HP 笔记本电脑 - 由于使用较早版本的思科安全代理,蓝牙音频设备停止工作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 23-Nov-2011

最近更新 : 23-Dec-2011

DESCRIPTION
安装 Broadcom 蓝牙音频驱动程序时,Windows 显示一条错误消息,电脑突然停止响应。 该错误消息类似于:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
BugCheck D1, {a61c3f08, 2, 8, a61c3f08}
可能由以下原因所致: btaudio.sys ( btaudio+df08 )

范围
HP EliteBook 2530p 笔记本电脑
HP EliteBook 6930p 笔记本电脑
解决方案
要解决此问题,请从 www.cisco.com 将思科安全代理升级到版本 5.2.0.263 或更高版本。
注: 点击上述一个或多个链接将离开惠普网站。 对于 HP 网站之外的信息,HP 不予控制,也不承担任何责任。

Hardware platforms affected : HP EliteBook 2530p Notebook PC, HP EliteBook 6930p Notebook PC

受影响的操作系统 : Microsoft Windows XP Professional Edition(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA01888961

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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