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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03098840

版本: 1

HP 笔记本电脑 - Microsoft Windows 未检测到 USB2.0 密钥盘

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 23-Nov-2011

最近更新 : 23-Dec-2011

DESCRIPTION
插入 USB3.0 端口后,Microsoft Windows 操作系统未检测到 USB2.0 钥匙盘。 只有以 USB 全速模式运行的较早型号的 USB2.0 DOK 会发生此问题。 只有以高速模式运行的较新型号的 USB2.0 DOK 会发生此问题。
此外,将显示错误消息,指出该设备的软件安装不正确。

范围
HP EliteBook 8460p 笔记本电脑
HP EliteBook 8560p 笔记本电脑
解决方案
要解决此问题,请断开再重新连接 USB2.0 DOK 设备。

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC

受影响的操作系统 : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product) Microsoft Windows Vista (32-bit) Microsoft Windows Vista (32-bit) with Downgrade English OS(Standard HP Product) Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit)(Standard HP Product) Microsoft Windows Vista Business (64-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product) Microsoft Windows Vista Starter (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP Microsoft Windows XP 64-Bit Edition(Standard HP Product) Microsoft Windows XP Advanced Server Media(Standard HP Product) Microsoft Windows XP Home Edition(Standard HP Product) Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product) Microsoft Windows XP Tablet PC Edition(Standard HP Product) Microsoft Windows Xpe(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02777998

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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