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欢迎来到惠普客户支持

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  • 信息
    关于最近计算机安全隐患的信息

    惠普意识到最近通常被称为“Spectre”和“Meltdown”的漏洞。惠普已经发布了一份安全公告,上面列出了这些问题的补丁和一系列受影响的系统。当获得更多信息时,我们将继续更新公告,希望用户经常查看公告。

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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03098730

版本: 1

HP 笔记本电脑 - HP_TOOLS 分区安装错误消息

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 23-Nov-2011

最近更新 : 24-Jan-2014

DESCRIPTION
试图在未安装 HP_TOOLS 分区的系统上安装 QuickLook 时,显示错误消息: 找不到 HP_TOOLS 分区。 无法继续安装,现在将退出。

sourceInformation

范围
HP EliteBook 8440p 笔记本电脑
HP EliteBook 8540p 笔记本电脑
HP ProBook 4310s 笔记本电脑
HP ProBook 4310s 笔记本电脑
HP ProBook 4310s 笔记本电脑
HP ProBook 4311s 笔记本电脑
HP ProBook 4410s 笔记本电脑
HP ProBook 4411s 笔记本电脑
HP ProBook 4415s 笔记本电脑
HP ProBook 4415s 笔记本电脑
HP ProBook 4416s 笔记本电脑
HP ProBook 4510s 笔记本电脑
HP ProBook 4515s 笔记本电脑
HP ProBook 4515s 笔记本电脑
HP ProBook 4710s 笔记本电脑
HP ProBook 5310m 笔记本电脑
HP ProBook 6440b 笔记本电脑
HP ProBook 6445b 笔记本电脑
HP ProBook 6540b 笔记本电脑
HP ProBook 6545b 笔记本电脑
解决方案
要解决此问题,请在安装 QuickLook 前安装 QuickWeb。 如果没有 HP_TOOLS 分区,HP QuickWeb 将自动创建。
或者,可通过创建 HP_TOOLS 分区来解决此问题。
请参考“HP 商用笔记本电脑 HP_TOOLS 分区指南”文档,以获得有关创建 HP_TOOLS 分区的说明。

Hardware platforms affected : HP EliteBook 8440p Notebook PC, HP EliteBook 8540p Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC

受影响的操作系统 : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted) Microsoft Windows Vista Business (32-bit) (deleted) Microsoft Windows Vista Business (64-bit) (deleted) Microsoft Windows Vista Enterprise (32-bit) (deleted) Microsoft Windows Vista Enterprise (64-bit) (deleted) Microsoft Windows Vista Home Basic (32-bit) (deleted) Microsoft Windows Vista Home Basic (64-bit) (deleted) Microsoft Windows XP Microsoft Windows XP 64-Bit Edition (deleted) Microsoft Windows XP Home Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02024274

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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