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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03098711

版本: 1

HP 笔记本电脑 - 卸载集成 GPU 驱动程序会导致笔记本电脑停止响应并显示损坏文字。

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 23-Nov-2011

最近更新 : 23-Dec-2011

DESCRIPTION
通过 Windows 设备管理器卸载集成 GPU 驱动程序时,会导致笔记本电脑意外停止响应并显示损坏文字。 在图形可切换且拥有修复方案状态的笔记本电脑上,会发生此问题。

范围
HP ProBook 4435s 笔记本电脑
HP ProBook 4535s 笔记本电脑
解决方案
这是 Muxless Switchable Graphics 架构的限制。 在 Muxless Switchable Graphics 中,独立 GPU 通常取决于数据输出的集成 GPU。 如果卸载集成 GPU 或在设备管理器中禁用集成 GPU,则系统中只留下独立 GPU。
但如果不安装集成 GPU,DGPU 无法驱动任何显示,因此会发生黑屏或文字损坏的情况。 如果必须卸载 AMD 图形驱动程序,强烈建议您通过控制面板“程序和功能”中的“ATI Catalyst Install Manager”进行卸载。

Hardware platforms affected : HP ProBook 4435s Notebook PC, HP ProBook 4535s Notebook PC

受影响的操作系统 : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02851650

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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