hp-support-head-portlet

操作
正在装入...
HP 客户支持 - 知识库

hp-contact-secondary-navigation-portlet

操作
正在装入...

hp-share-print-widget-portlet

操作
正在装入...

hp-concentra-wrapper-portlet

操作
正在装入...

SUPPORT COMMUNICATION- 客户咨询

文件 ID: c03098697

版本: 1

HP 笔记本电脑 - 安装 HP DRDVD 后显示蓝牙错误消息

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 23-Nov-2011

最近更新 : 23-Dec-2011

DESCRIPTION
安装 HP DRDVD 软件后显示错误消息: 由于电脑丢失 BtBalloon.dll,因此无法启动程序。 选择 硬件启用驱动程序运行 hpsoftwaresetup.exe 时,发生此问题。 完成安装且重启笔记本电脑后,弹出对话框显示 BTTray.exe。 此外,设备管理器中将显示错误符号。

范围
HP ProBook 5330m 笔记本电脑
解决方案
要解决此问题,请执行下列操作步骤。
  1. 重新启动笔记本电脑。
  2. 运行 HP Software Setup。
  3. 重新安装位于“硬件启用驱动程序”菜单中的 Broadcom 蓝牙软件 (BTW)。

Hardware platforms affected : HP ProBook 5330m Notebook PC

受影响的操作系统 : Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02838245

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

操作
正在装入...

hp-feedback-banner-portlet

操作
正在装入...

hp-country-locator-portlet

操作
正在装入...
国家/地区: 中国

hp-detect-load-my-device-portlet

操作
正在装入...