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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c02848090

版本: 1

HP 筆記型電腦 ─ 使用電池電源時 File Sanitizer for HP ProtectTools 無法消除硬碟

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 25-May-2011

最近更新 : 03-Jun-2011

DESCRIPTION
筆記型電腦使用電池電源操作時,File Sanitizer for HP ProtectTools 無法清除硬碟機上的空間。 此外,電腦也沒有顯示任何通知,提醒清除程序未如預期執行。

范围
HP EliteBook 8460p 筆記型電腦
HP EliteBook 8560p 筆記型電腦
HP ProBook 6460b 筆記型電腦
HP ProBook 6560b 筆記型電腦
解决方案
File Sanitizer 可如預期運作。
執行 File Sanitizer 的清除程序時,筆記型電腦的中央處理器和硬碟機必須保持長時間持續運作的狀態。 因此,該程序只有在筆記型電腦插入 AC 電源時方可運作。 如此可確保筆記型電腦不會在執行程序期間斷電。

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC

受影响的操作系统 : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product) Microsoft Windows Vista (32-bit) Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit)(Standard HP Product) Microsoft Windows Vista Business (64-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Starter (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP Microsoft Windows XP Professional Edition(Standard HP Product) Microsoft Windows XP Tablet PC Edition(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02796408

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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