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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c02490585

版本: 1

HP 筆記型電腦 ─ 輸入智慧卡 PIN 碼後,McAfee Endpoint Version 5.1.7 會導致筆記型電腦停止回應

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 25-Aug-2010

最近更新 : 03-Sep-2010

DESCRIPTION
McAfee Endpoint Security Version 5.1.7 會導致筆記型電腦在預先開機時停止回應,且筆記型電腦會顯示帶有游標的空白畫面。 透過 USB 智慧卡讀卡機連接智慧卡並輸入智慧卡憑證或 PIN 碼後,便會發生此問題。

范围
HP EliteBook 2540p 筆記型電腦
HP EliteBook 8440p 筆記型電腦
解决方案
欲解決此問題,請將 McAfee Endpoint Encryption 軟體更新至 5.2.5 版或更新版本。

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 8440p Notebook PC

受影响的操作系统 : Microsoft Windows Vista Business (32-bit)(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02459168

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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