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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c02490577

版本: 1

惠普笔记本电脑 - 从休眠模式恢复后,QuickLook/FastLook 无法捕获 Outlook 电子邮件

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 25-Aug-2010

最近更新 : 21-Sep-2010

DESCRIPTION
如果将笔记本电脑配置为将 Google Gmail 发送到 Microsoft Outlook 电子邮件客户端,当笔记本电脑启动或从休眠模式恢复时,Outlook 邮箱为空,因为捕获数据插件无法正常运行。
如果捕获数据插件运行正常,按下 QuickLook 按钮后,将显示电子邮件。

sourceInformation

范围
HP EliteBook 2540p 笔记本电脑
HP EliteBook 2740p 平板电脑
HP EliteBook 8440p 笔记本电脑
HP EliteBook 8440w 移动工作站
HP EliteBook 8540p 笔记本电脑
HP EliteBook 8540w 移动工作站
HP EliteBook 8740w 移动工作站
HP Mini 5102
HP Mini 5103
HP ProBook 4310s 笔记本电脑
HP ProBook 4311s 笔记本电脑
HP ProBook 4320s 笔记本电脑
HP ProBook 4321s 笔记本电脑
HP ProBook 4410s 笔记本电脑
HP ProBook 4411s 笔记本电脑
HP ProBook 4415s 笔记本电脑
HP ProBook 4416s 笔记本电脑
HP ProBook 4420s 笔记本电脑
HP ProBook 4425s 笔记本电脑
HP ProBook 4510s 笔记本电脑
HP ProBook 4515s 笔记本电脑
HP ProBook 4520s 笔记本电脑
HP ProBook 4525s 笔记本电脑
HP ProBook 4710s 笔记本电脑
HP ProBook 4720s 笔记本电脑
HP ProBook 5220m 笔记本电脑
HP ProBook 5310m 笔记本电脑
HP ProBook 5320m 笔记本电脑
HP ProBook 6440b 笔记本电脑
HP ProBook 6445b 笔记本电脑
HP ProBook 6540b 笔记本电脑
HP ProBook 6545b 笔记本电脑
HP ProBook 6550b 笔记本电脑
HP ProBook 6555b 笔记本电脑
解析度
要解决该问题,请配置 Microsoft Outlook,使其与以下设置相匹配。
接收邮件 (POP3) 服务器: pop.gmail.com
使用 SSL: 是
端口: 995
发送邮件 (SMTP) 服务器:
smtp.gmail.com(使用身份验证)
使用身份验证: 是
TLS/STARTTLS 端口: 587
SSL 端口: 465
  注意:
如果确定在 Outlook 中激活了 SMTP 加密功能,请尝试在其它端口上配置该 SMTP 服务器: 465 或 587。
帐户名称: 您的完整的电子邮件地址(包括 @gmail.com 或 @your_domain.com)
电子邮件地址: 您的电子邮件地址(username@gmail.com 或 username@your_domain.com)
密码: 您的 Gmail 密码
  注意:
Outlook 客户端必须支持 SMTP 身份验证,才能通过 Google Gmail 发送邮件。

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP Mini 5102, HP Mini 5103, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC

受影响的操作系统 : Microsoft Windows Vista (32-bit) with Downgrade English OS Microsoft Windows XP Microsoft Windows XP Advanced Server Media Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02466840

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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