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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c02490558

版本: 1

惠普笔记本电脑 - 输入智能卡 PIN 后,McAfee Endpoint Version 5.1.7 导致笔记本电脑停止响应

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 25-Aug-2010

最近更新 : 21-Sep-2010

DESCRIPTION
在预启动过程中,McAfee Endpoint Security Version 5.1.7 导致笔记本电脑停止响应,并且笔记本电脑显示带有光标的空白屏幕。 如果通过 USB 智能卡读卡器连接智能卡,输入智能卡凭证或 PIN 后就会出现该问题。

范围
HP EliteBook 2540p 笔记本电脑
HP EliteBook 8440p 笔记本电脑
解决方案
要解决该问题,请将 McAfee Endpoint Encryption 软件更新为版本 5.2.5 或更高版本。

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 8440p Notebook PC

受影响的操作系统 : Microsoft Windows Vista Business (32-bit)(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02459168

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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