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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c02159535

版本: 1

HP 笔记本电脑 - 卸载驱动程序后在蓝牙设备图标旁显示黄色的感叹号

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 06-May-2010

最近更新 : 13-May-2010

DESCRIPTION
从“设备管理器”中卸载蓝牙设备后,在蓝牙设备图标旁显示一个黄色的感叹号。 无法安装由 HP 提供的蓝牙设备驱动程序。 蓝牙设备未工作。

范围
在此报告后面“受影响的硬件平台”部分,列出了受此问题影响的某些笔记本电脑。
解决方案
从“设备管理器”窗口中卸载驱动程序不会删除软件。 由于安装程序发现在硬盘上存在相同软件,并停止了安装过程,因此用户尝试从恢复 CD 重新安装蓝牙软件失败。
请执行以下步骤卸载原有的驱动程序,并重新安装 HP 的蓝牙软件。
  1. 确保打开了蓝牙设备的电源。
  2. 依次点击 开始控制面板,然后点击 添加或删除程序
  3. 在列表中,点击 Microsoft Bluetooth Drivers 旁边的 删除
  4. 删除驱动程序之后,依次点击 开始帮助和支持,然后点击 更新软件和驱动程序
  5. 出现提示时,点击 系统状况检查
  6. 出现驱动程序、Bios 和软件更新列表时,选择 HP Bluetooth software
  7. 按照提示安装软件。

Hardware platforms affected : Compaq Presario B1800 Notebook PC series, Compaq Presario M2000 Notebook PC series, Compaq Presario V2000 Notebook PC series, Compaq Presario V2400 Notebook PC series, Compaq Presario V2600 Notebook PC series, Compaq Presario V4200 Notebook PC series, Compaq Presario V4400 Notebook PC series, Compaq Presario V5000 Notebook PC series, HP Compaq nc4200 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6140 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nw8240 Mobile Workstation, HP Compaq nx4300 Notebook PC, HP Compaq nx4820 Notebook PC, HP Compaq nx6110 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx7200 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq tc4200 Tablet PC, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv1300 Notebook PC series, HP Pavilion dv1400 Notebook PC series, HP Pavilion dv1500 Notebook PC series, HP Pavilion dv1600 Notebook PC series, HP Pavilion dv4200 Notebook PC series, HP Pavilion dv4400 Notebook PC series, HP Pavilion dv5000 Notebook PC series, HP Pavilion dv8000 Notebook PC series, HP Pavilion dv8100 Notebook PC series, HP Pavilion ze2000 Notebook PC series, HP Pavilion ze2100 Notebook PC series

受影响的操作系统 : Microsoft Windows 2000 Professional(Standard HP Product) Microsoft Windows XP Home Edition(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product) Microsoft Windows XP Tablet PC Edition(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA00617956

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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