hp-support-head-portlet

操作
正在装入...
HP 客户支持 - 知识库

hp-contact-secondary-navigation-portlet

操作
正在装入...

hp-share-print-widget-portlet

操作
正在装入...

hp-concentra-wrapper-portlet

操作
正在装入...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c02101561

版本: 1

顾问文档: HP TouchSmart 9100 商用电脑 - 安装 Microsoft Surface Globe 失败并显示错误信息: Virtual Earth 3D Is Damaged

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 20-Apr-2010

最近更新 : 28-Apr-2010

DESCRIPTION
在初始安装 Microsoft Surface Globe(随 Microsoft Touch Pack for Windows 7 附带)的过程中,会显示以下错误信息:
ERROR
Virtual Earth 3D is damaged and may not work properly. Removing and then installing it again may help.

范围
本文中的信息适用于按以下方式配置的系统:
系统:
  • HP TouchSmart 9100 商用电脑
操作系统:
  • Microsoft Windows 7 Enterprise(64 位)
  • Microsoft Windows 7 Home Basic(64 位)
  • Microsoft Windows 7 Home Premium(64 位)
  • Microsoft Windows 7 Professional(64 位)
  • Microsoft Windows 7 Ultimate(64 位)
注意
32 位版本中不存在此问题。
解决方案
卸载并重新安装 Surface Globe。
重新安装 Surface Globe:
  1. 点击 “开始” > “所有程序”
  2. 依次选择 Microsoft Touch Pack for Windows 7 > Microsoft Surface Globe
  3. 按照屏幕说明完成安装。
  4. 弹出安装最新版本 Virtual Earth 3D 的信息时,请选择 “是”

Hardware platforms affected : HP TouchSmart 9100 All-in-One PC

受影响的操作系统 : Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA02013096

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

操作
正在装入...

hp-feedback-banner-portlet

操作
正在装入...

hp-country-locator-portlet

操作
正在装入...
国家/地区: 中国

hp-detect-load-my-device-portlet

操作
正在装入...