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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c01991341

版本: 1

惠普笔记本电脑 - 系统恢复后,无法使用 HP Software Setup 重新安装 WWAN 驱动程序

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 25-Jan-2010

最近更新 : 01-Feb-2010

DESCRIPTION
系统恢复后,无法使用 HP Software Setup 重新安装 WWAN 驱动程序。
注意:
WWAN 驱动程序将在系统恢复过程中默认安装。 该问题只影响使用 HP SoftwareSetup 应用的 WWAN 驱动程序安装。

范围
HP Mini 5101
HP ProBook 5310m 笔记本电脑
解决方案
要解决该问题,当 HP Software Setup 执行自动设备检测时,请确保 WWAN 在笔记本电脑初始设置中处于“ON”状态。 这可以通过以下步骤手动实现。
  1. 启动笔记本电脑。
  2. F10 进入 BIOS 设置实用程序。
  3. 选择 “File”,然后选择 “Restore default settings”
  4. 保存并退出。
此外,请访问 http://www.hp.com,为您的电脑查找驱动程序和软件的更新版本。

Hardware platforms affected : HP Mini 5101, HP ProBook 5310m Notebook PC

受影响的操作系统 : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product) Microsoft Windows Vista Business (64-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product) Microsoft Windows Vista Starter (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA01976155

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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