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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c01772717

版本: 1

惠普笔记本电脑 - HP ProtectTools 可能不提示输入扫描/注册指纹

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 15-Jun-2009

最近更新 : 01-Jul-2009

DESCRIPTION
通过 Security Manager 向导进行配置时,HP ProtectTools 可能不提示输入扫描/注册指纹。
屏幕上还可能显示一条错误消息: “Sensor is not in the system”。

sourceInformation

范围
关于受此问题影响的笔记本电脑具体型号,请参见本文末尾的“受影响的硬件平台”部分。
解决方案
要解决此问题,请执行以下操作:
  1. 执行以下操作,安装现有的 HP ProtectTools,版本 4.00 C1:
    Microsoft Windows Vista
    1. 点击 “开始”“控制面板”,然后点击 “卸载程序”
    2. 找到并选择 “HP ProtectTools”,然后点击 “卸载”。按照屏幕中的说明执行操作。
    Microsoft Windows XP
    1. 点击 “开始”“控制面板”,然后点击 “添加/删除程序”
    2. 找到并选择 “HP ProtectTools”,然后点击 “更改/删除”。按照屏幕中的说明执行操作。
  2. 下载并安装 HP ProtectTools Security Manager 套件,版本 4.00.11.152(SP42860)或更高。
    Softpaq 说明
    信息
    下载
    HP ProtectTools Security Manager 套件,版本: 4.00.11.152
      注意:
    此软件可能已有更新版本。请在 http://www.hp.com 中为您的电脑寻找更新版本的驱动程序和软件。

Hardware platforms affected : HP Compaq 2230s Notebook PC, HP Compaq 6530b Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6531s Notebook PC, HP Compaq 6535b Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6830s Notebook PC, HP Compaq 8710p Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 6930p Notebook PC, HP EliteBook 8530p Notebook PC, HP EliteBook 8530w Mobile Workstation, HP EliteBook 8730w Mobile Workstation, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC

受影响的操作系统 : Microsoft Windows XP Home Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA01757247

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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