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HP System Management Homepage 显示失败

Solution
CUSTOMER ADVISORY
Document ID: ES050727_CW01
Version: 0
HP System Management Homepage Fails to Display Agents Information

NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2005-08-02

Description

When logging into the HP System Management Homepage (SMH), the SMH web-based interface may not display any Management Agents data for the monitored server and the monitored server model may display as "unknown." This occurs because the SMH data collection process has timed out. The SMH data collection process timeout has been observed when the HP Version Control Agent is running on a highly congested network.

When the SMH web-based user interface begins to load, it queries all the Agents for status to populate the data onto the body of the page. If any of the Agents (including the Version Control Agent) are unable to communicate back within a certain timeframe, SMH will timeout the data collection process and display no data on the page.



Figure 1: System Insight Homepage displaying System Model as unknown with no data.

Scope

Any HP ProLiant server configured with HP System Management Homepage Version 2.0.1.104 (or earlier).

Resolution

As a workaround, to prevent the SMH data collection timeout from continuing to occur, perform the following:

1. Stop the Version Control Agent from the Service Applet and
restart SMH.

2. Once the SMH the web-based interface is loaded properly,
restart the Version Control Agent.

A future release of HP System Management Homepage will prevent the timeout from occurring. This advisory will be updated when more information is available.

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