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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c01429297

版本: 1

惠普笔记本电脑 - Extended Desktop 模式中的第二显示器不能播放 DVD 影片

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 10-Apr-2008

最近更新 : 22-Apr-2008

DESCRIPTION
如果连接有外部显示器,并且显示设置设为扩展桌面模式,那么将媒体播放程序拖入外部显示器之后不会播放 DVD 影片画面。 声音播放没有问题。 WinDVD 与 Windows Media Player 均受这个问题的影响。

sourceInformation

范围
关于受此问题影响的笔记本电脑具体机型,请参见本文末尾“受影响的硬件平台”部分中的清单。
解析度
对于这个问题的临时对策是使用 WinDVD,参见如下:
  1. 将 WinDVD 播放程序从扩展桌面显示器拖入笔记本电脑桌面。
      注意:
    如果 WinDVD 正在全屏模式之中,请退出全屏模式,然后将媒体播放程序拖入笔记本电脑桌面。
  2. 关闭 WinDVD,然后从光驱弹出 DVD。
  3. 启动 WinDVD,然后将媒体播放程序拖入外部显示器的桌面。
  4. 将 DVD 放入光驱,如果影片没有自动开始,请点击播放按钮。
  注意:
如果将媒体播放程序重新拖入笔记本电脑桌面,然后再次拖入外部显示器桌面,那么必须重新执行步骤 1-4。
  注意:
目前,对于 Windows Media Player 暂时没有对策。

Hardware platforms affected : Balanced Mobility Laptop PCs, HP Compaq 2210b Notebook PC, HP Compaq 2510p Notebook PC, HP Compaq 2710p Notebook PC, HP Compaq 6510b Notebook PC, HP Compaq 6515b Notebook PC, HP Compaq 6520s Notebook PC, HP Compaq 6530b Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6535b Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC, HP Compaq 6715b Notebook PC, HP Compaq 6715s Notebook PC, HP Compaq 6720s Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6820s Notebook PC, HP Compaq 6830s Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq 8510p Notebook PC, HP Compaq 8510w Mobile Workstation, HP Compaq 8710p Notebook PC, HP Compaq 8710w Mobile Workstation, HP Compaq nc2400 Notebook PC, HP Compaq nc4000 Notebook PC, HP Compaq nc4010 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nc4400 Notebook PC, HP Compaq nc6000 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6140 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc6320 Notebook PC, HP Compaq nc6400 Notebook PC, HP Compaq nc8000 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nc8430 Notebook PC, HP Compaq nw8000 Mobile Workstation, HP Compaq nw8240 Mobile Workstation, HP Compaq nw8440 Mobile Workstation, HP Compaq nw9440 Mobile Workstation, HP Compaq nx4300 Notebook PC, HP Compaq nx4800 Notebook PC, HP Compaq nx4820 Notebook PC, HP Compaq nx5000 Notebook PC, HP Compaq nx6105 Notebook PC, HP Compaq nx6110 Notebook PC, HP Compaq nx6115 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx6125 Notebook PC, HP Compaq nx6130 Notebook PC, HP Compaq nx6310 Notebook PC, HP Compaq nx6315 Notebook PC, HP Compaq nx6320 Notebook PC, HP Compaq nx6325 Notebook PC, HP Compaq nx6330 Notebook PC, HP Compaq nx7000 Notebook PC, HP Compaq nx7010 Notebook PC, HP Compaq nx7100 Notebook PC, HP Compaq nx7200 Notebook PC, HP Compaq nx7220 Notebook PC, HP Compaq nx7300 Notebook PC, HP Compaq nx7400 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nx8420 Notebook PC, HP Compaq nx9000 Notebook PC, HP Compaq nx9005 Notebook PC, HP Compaq nx9008 Notebook PC, HP Compaq nx9010 Notebook PC, HP Compaq nx9020 Notebook PC, HP Compaq nx9030 Notebook PC, HP Compaq nx9040 Notebook PC, HP Compaq nx9100 Notebook PC, HP Compaq nx9105 Notebook PC, HP Compaq nx9110 Notebook PC, HP Compaq nx9420 Notebook PC, HP Compaq nx9500 Notebook PC, HP Compaq nx9500A Notebook PC, HP Compaq nx9600 Notebook PC, HP EliteBook 6930p Notebook PC, Performance Laptop PCs, Ultralight Laptop PCs

受影响的操作系统 : Microsoft Windows Xpe

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA01369969

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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