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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

ID de documento: c06281808

Versión: 1

Portátiles para uso empresarial HP - Se recomienda la actualización de Firmware de la unidad de disco Micron 1100

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 29-Mar-2019

Última actualización : 29-Mar-2019

DESCRIPTION
Ciertos modelos de unidades de estado sólido pueden empezar a fallar pruebas de diagnóstico de disco o provocar errores durante la autoprueba de encendido (POST).
HP le recomienda que actualice el firmware de su unidad.

ÁMBITO
La información incluida en este documento hace referencia a:
Unidades de Micron 1100:
  • Unidades de disco de estado sólido con autocifrado (SED):

    Identificación de unidad con autocifrado Micron 1100 SED (SED); SED está indicada por “15” en el nombre del modelo.



    N.º de pieza de HP
    Modelo
    903124-001
    MTFDDAV256TBN-1AR15ABHA
    903124-003
    MTFDDAV256TBN-1AR15ABHA
    920211-001
    MTFDDAV512TBN-1AR15ABHA
    920211-003
    MTFDDAV512TBN-1AR15ABHA


  • Unidades de estado sólido (no SED):

    Identificación de Micron 1100 SSD (no SED); No SED se indica mediante “1Z” en el nombre del modelo.



    N.º de pieza de HP
    Modelo
    903100-001
    MTFDDAK256TBN-1AR1ZABHA
    903100-003
    MTFDDAK256TBN-1AR1ZABHA
    903104-001
    MTFDDAK512TBN-1AR1ZABHA
    903104-003
    MTFDDAK512TBN-1AR1ZABHA
    903107-001
    MTFDDAK1T0TBN-1AR1ZABHA
    903107-003
    MTFDDAK1T0TBN-1AR1ZABHA
    903109-001
    MTFDDAV256TBN-1AR1ZABHA
    903109-003
    MTFDDAV256TBN-1AR1ZABHA
    903110-001
    MTFDDAV512TBN-1AR1ZABHA
    903110-003
    MTFDDAV512TBN-1AR1ZABHA
Equipos:
Cualquier equipo de HP que tenga instalada cualquier unidad de las enumeradas anteriormente.
RESOLUCIÓN
Evite problemas actualizando el firmware de la unidad. Hay dos SoftPaqs diferentes, uno para SED y otro para unidades no SED. Determine qué unidad está instalada como se indica a continuación:
  1. Abra Administrador de dispositivos de Windows.
  2. Expanda Unidades de disco.
  3. Verifique el número de modelo para determinar si es SED o no SED (consulte la sección ALCANCE para obtener más detalles).
  4. Descargue el firmware del SoftPaq apropiado para el tipo de unidad:
    • Para SED ( ) utilice SoftPaq SP94892.
    • Para no SED ( ) utilice SoftPaq SP94885.
    .
Si la unidad ya tiene problemas, póngase en contacto con HP para obtener más ayuda. Mencione este documento al contactar a HP para solicitar asistencia para este problema.

Hardware platforms affected : HP 200 G3 All-in-One PC, HP 215 Pro G5 MT, HP 218 Pro G5 MT, HP 240 G6 Notebook PC, HP 246 G6 Notebook PC, HP 255 G6 Notebook PC, HP 258 G6 Notebook PC, HP 260 G2 Desktop Mini PC, HP 260 G3 Desktop Mini PC, HP 280 G3 Microtower PC, HP 280 G4 Microtower PC, HP 280 Pro G3 Microtower PC, HP 282 Pro G3 Microtower PC, HP 285 G3 Microtower PC, HP 290 G1 Microtower PC, HP 340 G3 Notebook PC, HP 340 G4 Notebook PC, HP 346 G3 Notebook PC, HP 346 G4 Notebook PC, HP All-in-One - 22-c0026ns, HP Desktop Pro A G2, HP Desktop Pro G2, HP Desktop Pro G2 Microtower PC, HP ENVY 795-0000 Desktop PC series, HP Elite Slice, HP Elite Slice G2 - Audio Ready with Microsoft Teams Rooms, HP Elite Slice G2 - Audio Ready with Zoom Rooms, HP Elite Slice G2 - Partner Ready with Microsoft Teams Rooms, HP Elite Slice G2 with Intel Unite, HP Elite Slice G2 with Microsoft Teams Rooms, HP Elite Slice G2 with Zoom Rooms, HP Elite Slice for Meeting Rooms, HP Elite x2 1012 G1 Tablet, HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP EliteBook 850 G6 Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Revolve 810 G3 Tablet, HP EliteBook x360 1020 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G5 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 880 G5 Tower PC, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 23.8-in All-in-One Business PC, HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP EliteOne 800 G5 23.8-in Healthcare Edition All-in-One, HP EliteOne 800 G5 23.8-inch All-in-One, HP MP9 G4 Retail System, HP Pro x2 612 G1 Tablet, HP Pro x2 612 G2 Tablet, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G4 EE Notebook PC, HP ProDesk 400 G4 Desktop Mini PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G5 Microtower PC, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 400 G6 Microtower PC, HP ProDesk 400 G6 Small Form Factor PC, HP ProDesk 480 G5 Microtower PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G4 Desktop Mini PC, HP ProDesk 600 G4 Microtower PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G4 Microtower PC, HP ProDesk 680 G4 Microtower PC (with PCI slot), HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G4 20-inch Non-Touch All-in-One Business PC, HP ProOne 400 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP ProOne 600 G5 21.5-in All-in-One Business PC, HP Slim 290-a0000 Desktop PC series, HP Slim 290-p0000 Desktop PC series, HP Spectre Pro x360 G1 Convertible PC, HP Spectre Pro x360 G2 Convertible PC, HP ZHAN 66 Pro G1 21.5 inch FHD Non-Touch GPU All-in-One Business PC, HP Zhan 86 Pro G1 Microtower PC

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06266207

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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