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SUPPORT COMMUNICATION- AVERTISSEMENT CLIENT

Identifiant du document: c03625643

Version: 1

Ordinateurs HP EliteBook et ProBook - Le disque dur USB 3.0 Western Digital "My Passport" n'est pas détecté

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Date de publication : 08-Jan-2013

Dernière mise à jour : 31-Jan-2013

DESCRIPTION
Le disque dur USB 3.0 500 Go Western Digital (WD) My Passport se déconnecte et se reconnecte par intermittence lorsque l'ordinateur portable y accède.

PORTÉE
Ordinateur portable HP EliteBook 2170p
Ordinateur portable HP EliteBook 8470p
Station de travail mobile HP EliteBook 8470w
Ordinateur portable HP EliteBook 8570p
Ordinateur portable HP ProBook 6470b
Ordinateur portable HP ProBook 6570b
RÉSOLUTION
Pour résoudre ce problème, téléchargez et installez le programme de mise à jour de micrologiciel universel WD depuis le site suivant :
http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfMyPassport&os=WIN
.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Systèmes d'exploitation concernés : Non applicable

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA03604428

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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Pays/région : Flag Suisse

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