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SUPPORT COMMUNICATION- AVERTISSEMENT CLIENT

Identifiant du document: c03625641

Version: 1

Ordinateurs portables HP - HP ProtectTools Security Manager ne peut pas inscrire ni authentifier d'informations d'identification Bluetooth

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Date de publication : 08-Jan-2013

Dernière mise à jour : 31-Jan-2013

DESCRIPTION
HP ProtectTools Security Manager ne peut pas inscrire ni authentifier d'informations d'identification Bluetooth si Bluetooth n'est pas disponible ou désactivé.

PORTÉE
Ordinateur portable HP 635
Ordinateur portable HP EliteBook 2530p
Ordinateur portable HP EliteBook 2540p
Ordinateur portable HP EliteBook 2560p
PC Tablette HP EliteBook 2740p
PC Tablette HP EliteBook 2760p
Ordinateur portable HP EliteBook 8440p
Station de travail mobile HP EliteBook 8440w
Ordinateur portable HP EliteBook 8460p
Station de travail mobile HP EliteBook 8460w
Ordinateur portable HP EliteBook 8540p
Ordinateur portable HP EliteBook 8540p
Station de travail mobile HP EliteBook 8540w
Station de travail mobile HP EliteBook 8540w
Ordinateur portable HP EliteBook 8560p
Station de travail mobile HP EliteBook 8560w
Station de travail mobile HP EliteBook 8740w
Station de travail mobile HP EliteBook 8760w
HP Mini 5102
HP Mini 5103
Ordinateur portable HP ProBook 4230s
Ordinateur portable HP ProBook 4320s
Ordinateur portable HP ProBook 4321s
Ordinateur portable HP ProBook 4325s
Ordinateur portable HP ProBook 4326s
Ordinateur portable HP ProBook 4330s
Ordinateur portable HP ProBook 4331s
Ordinateur portable HP ProBook 4420s
Ordinateur portable HP ProBook 4425s
Ordinateur portable HP ProBook 4430s
Ordinateur portable HP ProBook 4431s
Ordinateur portable HP ProBook 4435s
Ordinateur portable HP ProBook 4436s
Ordinateur portable HP ProBook 4520s
Ordinateur portable HP ProBook 4525s
Ordinateur portable HP ProBook 4530s
Ordinateur portable HP ProBook 4535s
Ordinateur portable HP ProBook 4720s
Ordinateur portable HP ProBook 4730s
Ordinateur portable HP ProBook 5220m
Ordinateur portable HP ProBook 5320m
Ordinateur portable HP ProBook 5330m
Ordinateur portable HP ProBook 6360b
Ordinateur portable HP ProBook 6440b
Ordinateur portable HP ProBook 6445b
Ordinateur portable HP ProBook 6450b
Ordinateur portable HP ProBook 6455b
Ordinateur portable HP ProBook 6460b
Ordinateur portable HP ProBook 6465b
Ordinateur portable HP ProBook 6540b
Ordinateur portable HP ProBook 6545b
Ordinateur portable HP ProBook 6550b
Ordinateur portable HP ProBook 6555b
Ordinateur portable HP ProBook 6560b
Ordinateur portable HP ProBook 6565b
PC tablette HP Slate 500
RÉSOLUTION
Afin d'inscrire ou d'authentifier avec succès les informations d'identification Bluetooth dans HP ProtectTools, les conditions suivantes doivent être remplies :
  1. Le matériel Bluetooth doit être disponible sur l'ordinateur portable.
  2. Bluetooth doit être activé dans le BIOS.
  3. Le bouton physique pour la connexion sans fil/Bluetooth doit indiquer ACTIF (ON).
  4. Bluetooth doit être activé dans le Gestionnaire de périphériques ou la barre d'état système.
  5. Bluetooth doit être ACTIF (ON) dans HP Connection Manager (le cas échéant).

Hardware platforms affected : HP 635 Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP Mini 5102, HP Mini 5103, HP ProBook 4230s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP Slate 500 Tablet PC

Systèmes d'exploitation concernés : Microsoft Windows XP Home Microsoft Windows XP Pro Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA03603441

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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