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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

DOKUMENT-ID: c06237725

Version: 1

HP Velocity - Computer bleibt mit blauem Bildschirm hängen

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Veröffentlichungsdatum : 14-Feb-2019

Letzte Aktualisierung: : 20-Feb-2019

DESCRIPTION
Computer bleibt möglicherweise hängen und zeigt auf einem blauen Bildschirm einen der folgenden Fehler an:
DPC_WATCHDOG_VIOLATION

oder

DRIVER_IRQL_NOT_LESS_OR_EQUAL
Das Problem tritt auf, wenn HP Velocity installiert und aktiviert ist.

UMFANG
Die Informationen in diesem Dokument gelten für die folgenden Komponenten:
App:
  • HP Velocity Version: 3.3.0.26088.A.1, Teilenummer: P00UJX B2B
Computer:
  • Alle Computer, auf denen HP Velocity ausgeführt wird
LÖSUNG
Beheben Sie das Problem, indem Sie HP Velocity deinstallieren.
Hinweis:
HP Velocity ist ein älteres Dienstprogramm, das dafür entwickelt wurde, die Uploadgeschwindigkeit in unzuverlässigen Netzwerken zu verbessern. Moderne Netzwerke sind in der Regel wesentlich schneller und zuverlässiger als zu der Zeit, als HP Velocity erstellt wurde, und Dienstprogramme wie HP Velocity dienen keinem Zweck mehr. Folglich beendet HP die Unterstützung für HP Velocity und empfiehlt Kunden, das Programm zu deinstallieren.
Deinstallieren Sie HP Velocity wie folgt:
  1. Suchen Sie nach Apps und Features.
  2. Öffnen Sie Apps und Features.
  3. Suchen Sie nach HP Velocity und klicken Sie auf das Programm.
  4. Klicken Sie auf Deinstallieren und befolgen Sie die Anweisungen auf dem Bildschirm, um den Vorgang abzuschließen.

Hardware platforms affected : 7F EliteOne G AiO, 7F EliteOne G AiO Touch, HP 260 G2 Desktop Mini PC, HP 280 G3 Microtower PC, HP Elite x2 1012 G2, HP Elite x2 1013 G3, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC (ENERGY STAR), HP EliteBook 820 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G1 Notebook PC Bundle, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G2 Notebook PC Bundle, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC (ENERGY STAR), HP EliteBook 840 G1 Notebook PC Bundle, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G2 Notebook PC Bundle, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC (ENERGY STAR), HP EliteBook 850 G1 Notebook PC Bundle, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G2 Notebook PC Bundle, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk/EliteOne 7xx/8xx series 3/3/3 Warranty, HP EliteOne 1000 23.8-in FHD Display, HP EliteOne 1000 23.8-in FHD Display, HP EliteOne 1000 23.8-in FHD Touch Display, HP EliteOne 1000 23.8-in FHD Touch Display, HP EliteOne 1000 27-in 4K UHD Display, HP EliteOne 1000 27-in 4K UHD Display, HP EliteOne 1000 34-in WQHD Curved Display, HP EliteOne 1000 34-in WQHD Curved Display, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC, HP EliteOne 1000 G1 Base Model 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 Base Model 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 Base Model 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 Base Model 34-in Curved All-in-One Business PC, HP EliteOne 1000 G2 23.8-in All-in-One Business PC, HP EliteOne 1000 G2 23.8-in All-in-One Business PC, HP EliteOne 1000 G2 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G2 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 34-in Curved All-in-One Business PC, HP EliteOne 1000 G2 34-in Curved All-in-One Business PC, HP EliteOne 1000 G2 Base Model 23.8-in All-in-One Business PC, HP EliteOne 1000 G2 Base Model 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G2 Base Model 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 Base Model 34-in Curved All-in-One Business PC, HP EliteOne 1000 IR and Dual-facing Webcam, HP EliteOne 1000 IR and Dual-facing Webcam, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 705 G1 23-inch Non-Touch Base Model All-in-One PC, HP EliteOne 705 G2 23-inch Touch All-in-One PC, HP EliteOne 705 G2 23-inch Touch All-in-One PC, HP EliteOne 705 G2 23-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 705 G2 Base Model 23-inch Touch All-in-One PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G1 21.5-inch Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP EliteOne 800 G1 All-in-One PC (ENERGY STAR), HP EliteOne 800 G1 Base Model 21.5-inch Non-Touch All-in-One PC, HP EliteOne 800 G1 Base Model All-in-One PC, HP EliteOne 800 G1 Base Model Retail System, HP EliteOne 800 G1 Retail System, HP EliteOne 800 G1 Retail System, HP EliteOne 800 G2 21.5-inch All-in-One PC, HP EliteOne 800 G2 21.5-inch All-in-One PC, HP EliteOne 800 G2 21.5-inch All-in-One PC (ENERGY STAR), HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G2 Base Model 21.5-inch All-in-One PC, HP EliteOne 800 G2 Base Model 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 Base Model 23-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Touch GPU All-in-One PC, HP EliteOne 800 G3 AIO Adjustable Height Stand, HP EliteOne 800 G3 AIO Adjustable Height Stand, HP EliteOne 800 G3 Base Model 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 Base Model 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 Base Model 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP EliteOne 800 G4 Base Model 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 Base Model 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 Base Model 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 Base Model 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 Base Model 23.8-inch Touch GPU All-in-One PC, HP EliteOne 800 G5 23.8-in Healthcare Edition All-in-One, HP EliteOne 800 G5 23.8-in Healthcare Edition All-in-One, HP EliteOne 800 G5 23.8-inch All-in-One, HP EliteOne 800 G5 23.8-inch All-in-One, HP EliteOne G3 800 AIO Recline Stand, HP EliteOne G3 800 AIO Recline Stand, HP Pro x2 612 G2, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC Bundle, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC Bundle, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC (ENERGY STAR), HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC (ENERGY STAR), HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Notebook PC Bundle, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC (ENERGY STAR) Bundle, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC (ENERGY STAR), HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC (ENERGY STAR), HP ProBook 445 G6 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC (ENERGY STAR), HP ProBook 450 G0 Notebook PC Bundle, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC Bundle, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC Bundle, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC (ENERGY STAR), HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC (ENERGY STAR), HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC (ENERGY STAR), HP ProBook 470 G0 Notebook PC Bundle, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G1 Notebook PC (ENERGY STAR), HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC (ENERGY STAR), HP ProBook 470 G2 Notebook PC Bundle, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G5 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC (ENERGY STAR), HP ProBook 640 G1 Notebook PC Bundle, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC Bundle, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC (ENERGY STAR), HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC (ENERGY STAR), HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 645 G4 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC (ENERGY STAR), HP ProBook 650 G1 Notebook PC Bundle, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC Bundle, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC (ENERGY STAR), HP ProBook 655 G1 Notebook PC Bundle, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC (ENERGY STAR), HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G4 Base Model Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 600 G3 Base Model Microtower PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Small Form Factor PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZHAN 66 Pro G1 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC

Betroffene Betriebssysteme : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Betroffene Software : Nicht zutreffend

Verwendungsnachweis-ID der Support-Kommunikation : IA06234305

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.


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