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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

DOKUMENT-ID: c04984020

Version: 1

HP EliteBook-, ProBook- und ZBook-Notebook PCs - Wake-on-LAN funktioniert nicht

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Veröffentlichungsdatum : 18-Feb-2016

Letzte Aktualisierung: : 29-Feb-2016

DESCRIPTION
Wake-on-LAN (lokales Netzwerk) funktioniert nicht. Der Computer wird durch das WoL-Paket nicht eingeschaltet. Dieses Problem tritt auf, wenn es zu einem Stromausfall kommt oder wenn ein Herunterfahren erzwungen wird, indem die Netztaste gedrückt wird, bis der Computer sich ausschaltet.

UMFANG
Die Informationen in diesem Dokument gelten für die folgenden Komponenten:
Computer:
HP EliteBook 720 G1-Notebook PC
HP EliteBook 720 G2-Notebook PC
HP EliteBook 740 G2-Notebook PC
HP EliteBook 750 G2-Notebook PC
HP EliteBook 725 G2-Notebook PC
HP EliteBook 725 G3-Notebook PC
HP EliteBook 745 G2-Notebook PC
HP EliteBook 745 G3-Notebook PC
HP EliteBook 755 G2-Notebook PC
HP EliteBook 755 G3-Notebook PC
HP EliteBook 820 G1-Notebook PC
HP EliteBook 820 G2-Notebook PC
HP EliteBook 820 G3-Notebook PC
HP EliteBook 828 G3-Notebook PC
HP EliteBook 840 G1-Notebook PC
HP EliteBook 840 G2-Notebook PC
HP EliteBook 850 G1-Notebook PC
HP EliteBook 850 G2-Notebook PC
HP EliteBook 2170P-Notebook PC
HP EliteBook 2540P-Notebook PC
HP EliteBook 2560P-Notebook PC
HP EliteBook 2570P-Notebook PC
HP EliteBook 2760P-Notebook PC
HP EliteBook 8440P-Notebook PC
HP EliteBook 8460P-Notebook PC
HP EliteBook 8470P-Notebook PC
HP EliteBook 8540P-Notebook PC
HP EliteBook 8560P-Notebook PC
HP EliteBook 8570P-Notebook PC
HP EliteBook 8460W Mobile Workstation
HP EliteBook 8570W Mobile Workstation
HP EliteBook 8760W Mobile Workstation
HP EliteBook 8770W Mobile Workstation
HP EliteBook Folio 9470M-Notebook PC
HP Elite X2 1011 G1-Tablet PC
HP EliteBook 2740P-Tablet PC
HP ElitePad 900-Tablet PC
HP EliteBook Revolve 810 G1 Convertible Tablet
HP EliteBook Revolve 810 G3-Tablet
HP Folio 13-2000-Notebook PC
HP Mini 5101-Notebook PC
HP Mini 5103-Notebook PC
HP ProBook 430 G1-Notebook PC
HP ProBook 430 G2-Notebook PC
HP ProBook 430 G3-Notebook PC
HP ProBook 440 G0-Notebook PC
HP ProBook 440 G1-Notebook PC
HP ProBook 440 G2-Notebook PC
HP ProBook 440 G3-Notebook PC
HP ProBook 445 G1-Notebook PC
HP ProBook 450 G0-Notebook PC
HP ProBook 450 G1-Notebook PC
HP ProBook 450 G2-Notebook PC
HP ProBook 450 G3-Notebook PC
HP ProBook 455 G1-Notebook PC
HP ProBook 455 G2-Notebook PC
HP ProBook 455 G3-Notebook PC
HP ProBook 470 G0-Notebook PC
HP ProBook 470 G1-Notebook PC
HP ProBook 470 G2-Notebook PC
HP ProBook 470 G3-Notebook PC
HP ProBook 640 G1-Notebook PC
HP ProBook 645 G1-Notebook PC
HP ProBook 650 G1-Notebook PC
HP ProBook 655 G1-Notebook PC
HP ProBook 4230S-Notebook PC
HP ProBook 4320S-Notebook PC
HP ProBook 4321S-Notebook PC
HP ProBook 4325S-Notebook PC
HP ProBook 4326S-Notebook PC
HP ProBook 4330S-Notebook PC
HP ProBook 4331S-Notebook PC
HP ProBook 4340S-Notebook PC
HP ProBook 4341S-Notebook PC
HP ProBook 4420S-Notebook PC
HP ProBook 4425S-Notebook PC
HP ProBook 4430S-Notebook PC
HP ProBook 4431S-Notebook PC
HP ProBook 4435S-Notebook PC
HP ProBook 4436S-Notebook PC
HP ProBook 4445S-Notebook PC
HP ProBook 4525S-Notebook PC
HP ProBook 4440S-Notebook PC
HP ProBook 4441S-Notebook PC
HP ProBook 4520S-Notebook PC
HP ProBook 4530S-Notebook PC
HP ProBook 4535S-Notebook PC
HP ProBook 4540S-Notebook PC
HP ProBook 4545S-Notebook PC
HP ProBook 4720S-Notebook PC
HP ProBook 4730S-Notebook PC
HP ProBook 4740S-Notebook PC
HP ProBook 5220M-Notebook PC
HP ProBook 5310M-Notebook PC
HP ProBook 5320M-Notebook PC
HP ProBook 5330M-Notebook PC
HP ProBook 6360B-Notebook PC
HP ProBook 6440B-Notebook PC
HP ProBook 6445B-Notebook PC
HP ProBook 6450B-Notebook PC
HP ProBook 6455B-Notebook PC
HP ProBook 6460B-Notebook PC
HP ProBook 6470B-Notebook PC
HP ProBook 6540B-Notebook PC
HP ProBook 6545B-Notebook PC
HP ProBook 6550B-Notebook PC
HP ProBook 6555B-Notebook PC
HP ProBook 6560B-Notebook PC
HP ProBook 6565B-Notebook PC
HP ProBook 6570B-Notebook PC
HP ZBook 15 G2 Mobile Workstation
HP ZBook 15 G3 Mobile Workstation
HP ZBook 15U G3 Mobile Workstation
HP ZBook 15 Mobile Workstation
HP ZBook 17 Mobile Workstation
HP ZBook 17 G3 Mobile Workstation
HP ZBook Studio G3 Mobile Workstation
Betriebssysteme:
  • Microsoft Windows 7 Professional (32 Bit)
  • Microsoft Windows 7 Professional (64 Bit)
LÖSUNG
Dieses Verhalten ist beabsichtigt. WoL funktioniert ordnungsgemäß, wenn die WoL-Anforderungen aktiviert sind und der Computer ordnungsgemäß heruntergefahren wird.
Für WoL müssen zwei Anforderungen erfüllt sein, damit es ordnungsgemäß funktioniert.
  1. Aktivieren Sie die drei Energieverwaltungsoptionen für Netzwerkadapter.
  2. Der Computer muss ordnungsgemäß heruntergefahren werden.
Führen Sie die Schritte aus, um die Energieverwaltungsfunktionen für Netzwerkadapter zu aktivieren und sicherzustellen, dass der Computer ordnungsgemäß heruntergefahren wird.
  1. Öffnen Sie den Geräte-Manager.
  2. Wählen Sie Netzwerkadapter aus.
  3. Klicken Sie mit der rechten Maustaste auf Netzwerkadapter und wählen Sie dann Eigenschaften aus.
  4. Wählen Sie unter "Netzwerkeigenschaften" die Registerkarte "Energieverwaltung" aus.
  5. Aktivieren Sie Computer kann das Gerät ausschalten, um Energie zu sparen.
  6. Aktivieren Sie Gerät kann den Computer aus dem Ruhezustand aktivieren.
  7. Aktivieren Sie Nur Magic Packet kann Computer aus dem Ruhezustand aktivieren.
  8. Wählen Sie OK aus, um "Netzwerkeigenschaften" zu schließen.
  9. Schließen Sie den Geräte-Manager.
  10. Fahren Sie den Computer ordnungsgemäß herunter.

Hardware platforms affected : HP Elite x2 1011 G1, HP EliteBook 2170p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 8540p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G3 Base Model Tablet, HP ElitePad 900 G1 Tablet, HP Folio 13-2000 Notebook PC, HP ProBook 4230s Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)

Betroffene Betriebssysteme : Nicht zutreffend

Betroffene Software : Nicht zutreffend

Verwendungsnachweis-ID der Support-Kommunikation : IA04955641

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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