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SUPPORT COMMUNICATION- KUNDENRATGEBER

DOKUMENT-ID: c04337130

Version: 1

HP- und Compaq-Notebook-PCs - Computer zeigt nach dem Herunterladen des Ralink-WiFi-Adapter-Treibers einen Abbruchfehler auf einem Bluescreen

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Veröffentlichungsdatum : 11-Jun-2014

Letzte Aktualisierung: : 23-Jun-2014

DESCRIPTION
Der Computer zeigt nach dem Download des Wireless-LAN-Softpaqs von HP Support Assistant unter PROBLEMUMFANG den folgenden Abbruchfehler auf einem Bluescreen:
Stopp-Code: 0 x 00000050

sourceInformation

UMFANG
Die Informationen in diesem Dokument beziehen sich auf folgende Komponenten:
SoftPaqs:
  • SP65802, MediaTek(Ralink)802.11 b/g/n Wireless LAN (WLAN) Adapter Version 5.0.44.0 (Microsoft Windows 7 und 8)
  • SP65803, MediaTek(Ralink) 802.11 b/g/n Wireless LAN (WLAN) Adapter Version 5.0.44.0 (Microsoft Windows 8.1)
Teile:
  • 690020-001: SPS-WLAN 802.11 BGN RL HMC 1x1
Betriebssysteme:
  • Microsoft Windows 8 Pro
  • Microsoft Windows 7 Professional (64 Bit)
  • Microsoft Windows 8.1 Pro
Computer:
  • Compaq CQ45-800-Notebook PC-Modellreihe
  • Compaq CQ45-800-Notebook PC-Modellreihe
  • Compaq CQ45-900-Notebook PC-Modellreihe
  • Compaq CQ45-D00-Notebook PC-Modellreihe
  • Compaq CQ45-M00-Notebook PC-Modellreihe
  • Compaq CQ45-M00-Notebook PC-Modellreihe
  • Compaq CQ58-200-Notebook PC-Modellreihe
  • Compaq CQ58-B00-Notebook PC-Modellreihe
  • Compaq CQ58-C00-Notebook PC-Modellreihe
  • Compaq CQ58-C00-Notebook PC-Modellreihe
  • Compaq CQ58-D00-Notebook PC-Modellreihe
  • Compaq CQ58-D00-Notebook PC-Modellreihe
  • Compaq Presario CQ45-700-Notebook PC-Modellreihe
  • Compaq Presario CQ45-700-Notebook PC-Modellreihe
  • Compaq Presario CQ58-a00 Notebook PC-Modellreihe
  • HP 1000-1100-Notebook PC-Modellreihe
  • HP 1000-1100-Notebook PC-Modellreihe
  • HP 1000-1100-Notebook PC-Modellreihe
  • HP 1000-1200-Notebook PC-Modellreihe
  • HP 1000-1300-Notebook PC-Modellreihe
  • HP 1000-1400-Notebook PC-Modellreihe
  • HP 1000-1B00-Notebook PC-Modellreihe
  • HP 2000-100 Notebook PC-Modellreihe
  • HP 2000-2A00-Notebook PC-Modellreihe
  • HP 2000-2A00-Notebook PC-Modellreihe
  • HP 2000-2A00-Notebook PC-Modellreihe
  • HP 2000-2A00-Notebook PC-Modellreihe
  • HP 2000-2B00-Notebook PC-Modellreihe
  • HP 2000-2B00-Notebook PC-Modellreihe
  • HP 2000-2C00-Notebook PC-Modellreihe
  • HP 2000-2C00-Notebook PC-Modellreihe
  • HP 2000-2C00-Notebook PC-Modellreihe
  • HP 2000-2C00-Notebook PC-Modellreihe
  • HP 2000-2D00-Notebook PC-Modellreihe
  • HP 2000-2D00-Notebook PC-Modellreihe
  • HP 215 G1 Notebook PC
  • HP 215 G1 Notebook PC
  • HP 215 G1 Notebook PC
  • HP 215 G1 Notebook PC
  • HP 215 G1 Notebook PC
  • HP 215 G1 Notebook PC
  • HP 215 G1 Notebook PC
  • HP 215 G1 Notebook PC
  • HP 240 G2 Notebook PC
  • HP 240 G2 Notebook PC
  • HP 240 G2 Notebook PC
  • HP 242 G1 Notebook PC
  • HP 245 G2 Notebook PC
  • HP 246 G1 Notebook PC
  • HP 246 G2 Notebook PC
  • HP 246 G2 Notebook PC
  • HP 248 G1 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 250 G2 Notebook PC
  • HP 255 G1 Notebook PC
  • HP 255 G2 Notebook PC
  • HP 3115M Notebook PC
  • HP 3125-Notebook PC
  • HP 350 G1 Notebook PC
  • HP 450-Notebook PC
  • HP 450-Notebook PC
  • HP 455 G1 Notebook PC (Kepler 6U 1.5)
  • HP 455-Notebook PC
  • HP 455 PC Notebook-PC (Kepler 6U 1.0)
  • HP 455 PC Notebook-PC (Kepler 6U 1.6)
  • HP ENVY 14-K000-Sleekbook
  • HP ENVY 15-J000-Notebook PC-Modellreihe
  • HP ENVY 15-J000-Notebook PC-Modellreihe
  • HP ENVY 17-J100 Notebook PC-Modellreihe
  • HP ENVY M6-K000-Sleekbook
  • HP ENVY Rove 20-K000EA Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K000EB Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K000ED Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000EE Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000EF Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000EG Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000EJ Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000ELl Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K000EN Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000EO Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000EP Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000ER Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000ES Mobile All-in-One Desktop-PC (ENERGY STAR)
  • HP ENVY Rove 20-K000EZ Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K001TU Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K002TU Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K003TU Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K004TU Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K005TU Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K014CA Mobile All-in-One Desktop-PC
  • HP ENVY Rove 20-K014US Mobile All-in-One Desktop-PC
  • HP ENVY TouchSmart 14-K000-Sleekbook
  • HP ENVY TouchSmart 14-K000-Ultrabook
  • HP ENVY TouchSmart 15-j000 Notebook PC-Modellreihe
  • HP ENVY TouchSmart M6-K000-Sleekbook
  • HP ENVY TouchSmart M6-K000-Sleekbook
  • HP Pavilion 11-E000-Notebook PC-Modellreihe
  • HP Pavilion 11-E100-Notebook PC-Modellreihe
  • HP Pavilion 11-H000 X2-PC
  • HP Pavilion 14-B100-Sleekbook
  • HP Pavilion 14-B100-Ultrabook
  • HP Pavilion 14-N000-Notebook PC-Modellreihe
  • HP Pavilion 14-N000-Notebook PC-Modellreihe
  • HP Pavilion 14-N200-Notebook PC-Modellreihe
  • HP Pavilion 14-N200 TouchSmart Notebook PC-Modellreihe
  • HP Pavilion 15-B100-Sleekbook
  • HP Pavilion 15-B100-Ultrabook
  • HP Pavilion 15-E000-Notebook PC-Modellreihe
  • HP Pavilion 15-N000-Notebook PC-Modellreihe
  • HP Pavilion 15-N000-Notebook PC-Modellreihe
  • HP Pavilion 15-N100-Notebook PC-Modellreihe
  • HP Pavilion 15-N200-Notebook PC-Modellreihe
  • HP Pavilion 15-N200 TouchSmart Notebook PC-Modellreihe
  • HP Pavilion 17-E000-Notebook PC-Modellreihe
  • HP Pavilion G4-1000 Notebook PC-Serie
  • HP Pavilion G4-1100 Notebook PC-Serie
  • HP Pavilion G4-1200 Notebook PC-Serie
  • HP Pavilion G4-1200 Notebook PC-Serie
  • HP Pavilion G4-1300 Notebook PC-Serie
  • HP Pavilion G4-1400 Notebook PC-Serie
  • HP Pavilion M4-1000-Notebook PC-Serie
  • HP Pavilion-Sleekbook 14-B000
  • HP Pavilion-Sleekbook 15-B000
  • HP Pavilion TouchSmart 11-E000-Notebook PC-Modellreihe
  • HP Pavilion TouchSmart 11-E100-Notebook PC-Modellreihe
  • HP Pavilion TouchSmart 14-N000-Notebook PC-Modellreihe
  • HP Pavilion TouchSmart 14-N000-Notebook PC-Modellreihe
  • HP Pavilion TouchSmart 14-N000-Ultrabook
  • HP Pavilion TouchSmart 15-B100-Sleekbook
  • HP Pavilion TouchSmart 15-N000-Notebook PC-Modellreihe
  • HP Pavilion TouchSmart 15-N000-Notebook PC-Modellreihe
  • HP Pavilion TouchSmart 15-N100-Notebook PC-Modellreihe
  • HP Pavilion-Ultrabook 14-B000
  • HP Pavilion-Ultrabook 15-B000
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G0 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 450 G0 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 4540S Notebook PC
  • HP ProBook 455 G1 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP Split 13-M000 x2 PC
LÖSUNG
Laden Sie zur Behebung des Problems das folgende Softpaq herunter und installieren Sie es:
Softpaq-Beschreibung
Betriebssystem
Versionshinweise
Softpaq-Download
MediaTek (Ralink) 802.11 WLAN-Adapter
Version: 5.0.45.0
Revision: B
Microsoft Windows 8,1
MediaTek (Ralink) 802.11 b/g/n WLAN-Adapter-Treiber
Version: 5.0.45.0
Revision: D
Microsoft Windows 8 und Microsoft Windows 7
  Hinweis:
Möglicherweise ist eine neuere Version der Software verfügbar. Überprüfen Sie unter http://www.hp.com/, ob eine neuere Version verfügbar ist.

Hardware platforms affected : Compaq CQ45-800 Notebook PC series, Compaq CQ45-900 Notebook PC series, Compaq CQ45-d00 Notebook PC series, Compaq CQ45-m00 Notebook PC series, Compaq CQ58-200 Notebook PC series, Compaq CQ58-b00 Notebook PC series, Compaq CQ58-c00 Notebook PC series, Compaq CQ58-d00 Notebook PC series, Compaq Presario CQ45-700 Notebook PC series, Compaq Presario CQ58-a00 Notebook PC series, HP 1000-1100 Notebook PC series, HP 1000-1200 Notebook PC series, HP 1000-1300 Notebook PC series, HP 1000-1400 Notebook PC series, HP 1000-1b00 Notebook PC series, HP 2000-100 Notebook PC series, HP 2000-2a00 Notebook PC series, HP 2000-2b00 Notebook PC series, HP 2000-2c00 Notebook PC series, HP 2000-2d00 Notebook PC series, HP 215 G1 Notebook PC, HP 240 G2 Notebook PC, HP 242 G1 Notebook PC, HP 245 G1 Notebook PC, HP 245 G2 Notebook PC, HP 246 G1 Notebook PC, HP 246 G2 Notebook PC, HP 248 G1 Notebook PC, HP 250 G2 Notebook PC, HP 255 G1 Notebook PC, HP 255 G2 Notebook PC, HP 3115m Notebook PC, HP 3125 Notebook PC, HP 350 G1 Notebook PC, HP 450 Notebook PC, HP 455 Notebook PC, HP ENVY 14-k000 Sleekbook, HP ENVY 15-j000 Notebook PC series, HP ENVY 17-j100 Notebook PC series, HP ENVY Rove 20-k000ea Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000eb Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000ed Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000ee Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000ef Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000eg Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000ej Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000el Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000en Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000eo Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000ep Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000er Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000es Mobile All-in-One Desktop PC, HP ENVY Rove 20-k000ez Mobile All-in-One Desktop PC, HP ENVY Rove 20-k001tu Mobile All-in-One Desktop PC, HP ENVY Rove 20-k002tu Mobile All-in-One Desktop PC, HP ENVY Rove 20-k003tu Mobile All-in-One Desktop PC, HP ENVY Rove 20-k004tu Mobile All-in-One Desktop PC, HP ENVY Rove 20-k005tu Mobile All-in-One Desktop PC, HP ENVY Rove 20-k014ca Mobile All-in-One Desktop PC, HP ENVY Rove 20-k014us Mobile All-in-One Desktop PC, HP ENVY TouchSmart 14-k000 Sleekbook, HP ENVY TouchSmart 14-k000 Ultrabook, HP ENVY TouchSmart 15-j000 Notebook PC series, HP ENVY TouchSmart m6-k000 Sleekbook, HP ENVY m6-k000 Sleekbook, HP Pavilion 11-e000 Notebook PC series, HP Pavilion 11-e100 Notebook PC series, HP Pavilion 11-h000 x2 PC, HP Pavilion 14-b100 Sleekbook, HP Pavilion 14-b100 Ultrabook, HP Pavilion 14-n000 Notebook PC series, HP Pavilion 14-n200 Notebook PC series, HP Pavilion 14-n200 TouchSmart Notebook PC series, HP Pavilion 15-b100 Sleekbook, HP Pavilion 15-b100 Ultrabook, HP Pavilion 15-e000 Notebook PC series, HP Pavilion 15-n000 Notebook PC series, HP Pavilion 15-n100 Notebook PC series, HP Pavilion 15-n200 Notebook PC series, HP Pavilion 15-n200 TouchSmart Notebook PC series, HP Pavilion 17-e000 Notebook PC series, HP Pavilion Sleekbook 14-b000, HP Pavilion Sleekbook 15-b000, HP Pavilion TouchSmart 11-e000 Notebook PC series, HP Pavilion TouchSmart 11-e100 Notebook PC series, HP Pavilion TouchSmart 14-n000 Notebook PC series, HP Pavilion TouchSmart 14-n000 Ultrabook, HP Pavilion TouchSmart 15-b100 Sleekbook, HP Pavilion TouchSmart 15-n000 Notebook PC series, HP Pavilion TouchSmart 15-n100 Notebook PC series, HP Pavilion Ultrabook 14-b000, HP Pavilion Ultrabook 15-b000, HP Pavilion g4-1000 Notebook PC series, HP Pavilion g4-1100 Notebook PC series, HP Pavilion g4-1200 Notebook PC series, HP Pavilion g4-1300 Notebook PC series, HP Pavilion g4-1400 Notebook PC series, HP Pavilion m4-1000 Notebook PC series, HP ProBook 430 G1 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G1 Notebook PC, HP Split 13-m000 x2 PC

Betroffene Betriebssysteme : Microsoft Windows 7 Professional (64-bit)(Standard HP Product)

Betroffene Software : Nicht zutreffend

Verwendungsnachweis-ID der Support-Kommunikation : IA04334621

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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