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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

DOKUMENT-ID: c04274370

Version: 1

HP Notebook-PCs - Computer braucht nach der Anmeldung lange zum Laden der ProtectTools oder des Betriebssystems

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Veröffentlichungsdatum : 02-May-2014

Letzte Aktualisierung: : 15-May-2014

DESCRIPTION
Der Computer braucht nach der Anmeldung unter einem der in SCOPE angeführten Betriebssysteme zwanzig (20) Minuten oder länger zum Laden von ProtectTools oder des Betriebssystems.

UMFANG
Die Informationen in diesem Dokument gelten für folgende Komponenten:
Computer:
  • HP EliteBook 2170P Notebook PC
  • HP EliteBook 2560P Notebook PC
  • HP EliteBook 2560P Notebook PC
  • HP EliteBook 2570P Notebook PC
  • HP EliteBook 2570P Notebook PC
  • HP EliteBook 2760P Tablet PC
  • HP EliteBook 8460P Notebook PC
  • HP EliteBook 8460W Mobile Workstation
  • HP EliteBook 8470P Notebook PC
  • HP EliteBook 8560P Notebook PC
  • HP EliteBook 8570P Notebook PC
  • HP EliteBook 8570W Mobile Workstation
  • HP EliteBook 8760W Mobile Workstation
  • HP EliteBook 8760W Mobile Workstation
  • HP EliteBook 8770W Mobile Workstation
  • HP EliteBook Folio 9470M Notebook PC
  • HP Folio 13-2000 Notebook PC
  • HP ProBook 4230S Notebook PC
  • HP ProBook 4330S Notebook PC
  • HP ProBook 4331S Notebook PC
  • HP ProBook 4340S Notebook
  • HP ProBook 4341S Notebook PC
  • HP ProBook 4430S Notebook PC
  • HP ProBook 4431S Notebook PC
  • HP ProBook 4435S Notebook PC
  • HP ProBook 4436S Notebook PC
  • HP ProBook 4440S Notebook PC
  • HP ProBook 4441S Notebook PC
  • HP ProBook 4445S Notebook PC
  • HP ProBook 4530S Notebook PC
  • HP ProBook 4535S Notebook PC
  • HP ProBook 4540S Notebook PC
  • HP ProBook 4545S Notebook PC
  • HP ProBook 4730S Notebook PC
  • HP ProBook 5330M Notebook PC
  • HP ProBook 6360B-Notebook PC
  • HP ProBook 6460B-Notebook PC
  • HP ProBook 6470B Notebook PC
  • HP ProBook 6560B-Notebook PC
  • HP ProBook 6565B Notebook PC
  • HP ProBook 6570B Notebook PC
  • HP Slate 500 Tablet PC
Betriebssysteme:
  • Microsoft Windows XP Professional Edition
  • Microsoft Windows Vista Home Basic (32-Bit)
  • Microsoft Windows Vista Enterprise (64 Bit)
  • Microsoft Windows Vista Home Basic (64-Bit)
  • Microsoft Windows 7 Enterprise (64 Bit)
  • Microsoft Windows 7 Home Basic (64 Bit)
  • Microsoft Windows 7 Ultimate (64 Bit)
  • Microsoft Windows XP-64-Bit-Edition
  • Microsoft Windows Vista Business (64 Bit)
  • Microsoft Windows 7 Home Premium (32 Bit)
  • Microsoft Windows 7 Home Premium (64 Bit)
  • Microsoft Windows 7 Professional (32 Bit)
  • Microsoft Windows 7 Professional (64 Bit)
  • Microsoft Windows XP Pro 64-Bit Edition
  • Microsoft Windows Vista Home Premium (64-Bit)
  • Microsoft Windows Vista Ultimate (64 Bit)
  • Microsoft Windows 7 Enterprise (32 Bit)
  • Microsoft Windows 7 Home Basic (32 Bit)
  • Microsoft Windows 7 Ultimate (32 Bit)
  • Microsoft Windows XP Home
  • Microsoft Windows XP Professional
  • Microsoft Windows Vista Business (32 Bit)
  • Microsoft Windows Vista Home Premium (32-Bit)
  • Microsoft Windows Vista Enterprise (32 Bit)
  • Microsoft Windows Vista Ultimate (32 Bit)
  • Microsoft Windows Vista (64 Bit)
LÖSUNG
Dieses Problem tritt auf, da Security Manager sowie Drive Encryption 6.x und 7.x unter Microsoft Windows 7 nur den Legacy-Modus unterstützen. Der UEFI- und Hybrid-Modus werden nicht unterstützt.
Um dieses Problem zu beheben, sollten Sie das System unter Microsoft Windows 7 in den Legacy-Modus schalten.
  1. Schalten Sie den Computer ein und drücken Sie sofort F10.
  2. Wählen Sie Systemkonfiguration aus.
  3. Wählen Sie Startoptionen.
  4. Im Startmodus wählen Sie Legacy.
  5. Wählen Sie Speichern und Beenden.
Hinweis:
Unter Microsoft Windows 8 werden der UEFI Hybrid und Legacy-Modus von Security Manager und Drive Encryption unterstützt.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP Folio 13-2000 Notebook PC, HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP Slate 500 Tablet PC

Betroffene Betriebssysteme : Microsoft Windows 7 Enterprise (32-bit) Microsoft Windows 7 Enterprise (64-bit) Microsoft Windows 7 Home Basic (32-bit) Microsoft Windows 7 Home Basic (64-bit) Microsoft Windows 7 Home Premium (32-bit) Microsoft Windows 7 Home Premium (64-bit) Microsoft Windows 7 Professional (32-bit) Microsoft Windows 7 Professional (64-bit) Microsoft Windows 7 Ultimate (32-bit) Microsoft Windows 7 Ultimate (64-bit) Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit) Microsoft Windows Vista Business (64-bit) Microsoft Windows Vista Enterprise (32-bit) Microsoft Windows Vista Enterprise (64-bit) Microsoft Windows Vista Home Basic (32-bit) Microsoft Windows Vista Home Basic (64-bit) Microsoft Windows Vista Home Premium (32-bit) Microsoft Windows Vista Home Premium (64-bit) Microsoft Windows Vista Ultimate (32-bit) Microsoft Windows Vista Ultimate (64-bit) Microsoft Windows XP 64-Bit Edition Microsoft Windows XP Home Microsoft Windows XP Pro Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition

Betroffene Software : Nicht zutreffend

Verwendungsnachweis-ID der Support-Kommunikation : IA04237337

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.


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