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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Identifiant du document: c06209104

Version: 1

Avertissement : Ordinateurs convertibles HP Spectre 13-Ap000 X360 - L'écran clignote ou scintille une fois que le pilote graphique Intel est mis à jour via Windows Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Date de publication : 24-Dec-2018

Dernière mise à jour : 24-Dec-2018

DESCRIPTION
L'écran clignote ou scintille. Le problème survient lorsque le pilote graphique Intel est mis à jour vers la version 24.20.100.6345. Cette version a été installée par Windows Update avant le 30 novembre 2018.

PORTÉE
Les informations contenues dans ce document s'appliquent aux modèles suivants :
Pilote/Application :
Version du pilote graphique Intel 24.20.100.6345
Ordinateurs :
  • Ordinateurs convertibles HP Spectre série 13-ap0000 x360
  • Ordinateurs convertibles HP Spectre série 13-ap000 x360 CTO
  • Ordinateurs convertibles HP Spectre série 13t-ap000 x360 CTO
Systèmes d'exploitation :
  • Microsoft Windows 10 RS4 (version 1803)
RÉSOLUTION
Pour résoudre ce problème, désinstallez le pilote graphique installé par Windows Update et téléchargez et installez le SoftPaq suivant pour installer la version précédente du pilote graphique Intel, version 24.20.100.6291.
  1. Ouvrez les Paramètres Windows.
  2. Sélectionnez Applications et fonctionnalités.
  3. Recherchez le Pilote graphique Intel.
  4. Sélectionnez Désinstaller.
  5. Suivez les instructions à l'écran pour désinstaller le pilote.
  6. Installez le SoftPaq SP92633 pour revenir à la version précédente du pilote, 24.20.100.6291.
Description du SoftPaq
Notes de publication
Télécharger le SoftPaq
Pilote graphique Intel haute définition (HD) (Windows 10 v1803)
Version : 24.20.100.6291
Révision : A

Hardware platforms affected : HP Spectre 13-ap0000 x360 Convertible PC, HP Spectre x360 - 13-ap000 CTO, HP Spectre x360 - 13-ap0000na, HP Spectre x360 - 13-ap0000nb, HP Spectre x360 - 13-ap0000nc, HP Spectre x360 - 13-ap0000nf, HP Spectre x360 - 13-ap0000nh, HP Spectre x360 - 13-ap0000ni, HP Spectre x360 - 13-ap0000nj, HP Spectre x360 - 13-ap0000nk, HP Spectre x360 - 13-ap0000nl, HP Spectre x360 - 13-ap0000nn, HP Spectre x360 - 13-ap0000no, HP Spectre x360 - 13-ap0000nq, HP Spectre x360 - 13-ap0000ns, HP Spectre x360 - 13-ap0000nt, HP Spectre x360 - 13-ap0000nv, HP Spectre x360 - 13-ap0000nw, HP Spectre x360 - 13-ap0000nx, HP Spectre x360 - 13-ap0000sa, HP Spectre x360 - 13-ap0000tu, HP Spectre x360 - 13-ap0000ur, HP Spectre x360 - 13-ap0001la, HP Spectre x360 - 13-ap0001na, HP Spectre x360 - 13-ap0001nb, HP Spectre x360 - 13-ap0001nc, HP Spectre x360 - 13-ap0001nf, HP Spectre x360 - 13-ap0001nh, HP Spectre x360 - 13-ap0001nj, HP Spectre x360 - 13-ap0001nk, HP Spectre x360 - 13-ap0001nl, HP Spectre x360 - 13-ap0001nn, HP Spectre x360 - 13-ap0001no, HP Spectre x360 - 13-ap0001np, HP Spectre x360 - 13-ap0001nq, HP Spectre x360 - 13-ap0001ns, HP Spectre x360 - 13-ap0001nt, HP Spectre x360 - 13-ap0001nu, HP Spectre x360 - 13-ap0001nv, HP Spectre x360 - 13-ap0001nw, HP Spectre x360 - 13-ap0001nx, HP Spectre x360 - 13-ap0001tu, HP Spectre x360 - 13-ap0001ur, HP Spectre x360 - 13-ap0002ne, HP Spectre x360 - 13-ap0002nf, HP Spectre x360 - 13-ap0002nh, HP Spectre x360 - 13-ap0002ni, HP Spectre x360 - 13-ap0002nj, HP Spectre x360 - 13-ap0002nk, HP Spectre x360 - 13-ap0002nn, HP Spectre x360 - 13-ap0002no, HP Spectre x360 - 13-ap0002np, HP Spectre x360 - 13-ap0002ns, HP Spectre x360 - 13-ap0002nu, HP Spectre x360 - 13-ap0002nw, HP Spectre x360 - 13-ap0002nx, HP Spectre x360 - 13-ap0002sa, HP Spectre x360 - 13-ap0002tu, HP Spectre x360 - 13-ap0002ur, HP Spectre x360 - 13-ap0003nb, HP Spectre x360 - 13-ap0003nf, HP Spectre x360 - 13-ap0003ni, HP Spectre x360 - 13-ap0003np, HP Spectre x360 - 13-ap0003nq, HP Spectre x360 - 13-ap0003ns, HP Spectre x360 - 13-ap0003nw, HP Spectre x360 - 13-ap0003nx, HP Spectre x360 - 13-ap0003tu, HP Spectre x360 - 13-ap0003ur, HP Spectre x360 - 13-ap0004na, HP Spectre x360 - 13-ap0004ne, HP Spectre x360 - 13-ap0004ni, HP Spectre x360 - 13-ap0004no, HP Spectre x360 - 13-ap0004np, HP Spectre x360 - 13-ap0004ns, HP Spectre x360 - 13-ap0004nw, HP Spectre x360 - 13-ap0004nx, HP Spectre x360 - 13-ap0004tu, HP Spectre x360 - 13-ap0004ur, HP Spectre x360 - 13-ap0005ne, HP Spectre x360 - 13-ap0005nf, HP Spectre x360 - 13-ap0005ni, HP Spectre x360 - 13-ap0005nl, HP Spectre x360 - 13-ap0005nn, HP Spectre x360 - 13-ap0005np, HP Spectre x360 - 13-ap0005nq, HP Spectre x360 - 13-ap0005nw, HP Spectre x360 - 13-ap0005nx, HP Spectre x360 - 13-ap0005tu, HP Spectre x360 - 13-ap0005ur, HP Spectre x360 - 13-ap0006nb, HP Spectre x360 - 13-ap0006nf, HP Spectre x360 - 13-ap0006no, HP Spectre x360 - 13-ap0006nu, HP Spectre x360 - 13-ap0006nw, HP Spectre x360 - 13-ap0006nx, HP Spectre x360 - 13-ap0006tu, HP Spectre x360 - 13-ap0006ur, HP Spectre x360 - 13-ap0007na, HP Spectre x360 - 13-ap0007ne, HP Spectre x360 - 13-ap0007nf, HP Spectre x360 - 13-ap0007nn, HP Spectre x360 - 13-ap0007no, HP Spectre x360 - 13-ap0007nq, HP Spectre x360 - 13-ap0007nx, HP Spectre x360 - 13-ap0007tu, HP Spectre x360 - 13-ap0007ur, HP Spectre x360 - 13-ap0008ca, HP Spectre x360 - 13-ap0008nc, HP Spectre x360 - 13-ap0008nf, HP Spectre x360 - 13-ap0008nn, HP Spectre x360 - 13-ap0008no, HP Spectre x360 - 13-ap0008nu, HP Spectre x360 - 13-ap0008nx, HP Spectre x360 - 13-ap0008tu, HP Spectre x360 - 13-ap0008ur, HP Spectre x360 - 13-ap0009nc, HP Spectre x360 - 13-ap0009ne, HP Spectre x360 - 13-ap0009nl, HP Spectre x360 - 13-ap0009no, HP Spectre x360 - 13-ap0009nx, HP Spectre x360 - 13-ap0009tu, HP Spectre x360 - 13-ap0009ur, HP Spectre x360 - 13-ap0010ca, HP Spectre x360 - 13-ap0010na, HP Spectre x360 - 13-ap0010ne, HP Spectre x360 - 13-ap0010nf, HP Spectre x360 - 13-ap0010nl, HP Spectre x360 - 13-ap0010no, HP Spectre x360 - 13-ap0010nq, HP Spectre x360 - 13-ap0010nx, HP Spectre x360 - 13-ap0010tu, HP Spectre x360 - 13-ap0010ur, HP Spectre x360 - 13-ap0011na, HP Spectre x360 - 13-ap0011nc, HP Spectre x360 - 13-ap0011ne, HP Spectre x360 - 13-ap0011nf, HP Spectre x360 - 13-ap0011no, HP Spectre x360 - 13-ap0011ur, HP Spectre x360 - 13-ap0012nc, HP Spectre x360 - 13-ap0012ne, HP Spectre x360 - 13-ap0012nf, HP Spectre x360 - 13-ap0012nn, HP Spectre x360 - 13-ap0012no, HP Spectre x360 - 13-ap0012nq, HP Spectre x360 - 13-ap0012tu, HP Spectre x360 - 13-ap0012ur, HP Spectre x360 - 13-ap0013dx, HP Spectre x360 - 13-ap0013nb, HP Spectre x360 - 13-ap0013ne, HP Spectre x360 - 13-ap0013nf, HP Spectre x360 - 13-ap0013tu, HP Spectre x360 - 13-ap0013ur, HP Spectre x360 - 13-ap0014na, HP Spectre x360 - 13-ap0014nf, HP Spectre x360 - 13-ap0014tu, HP Spectre x360 - 13-ap0014ur, HP Spectre x360 - 13-ap0015na, HP Spectre x360 - 13-ap0015nf, HP Spectre x360 - 13-ap0015nq, HP Spectre x360 - 13-ap0015tu, HP Spectre x360 - 13-ap0015ur, HP Spectre x360 - 13-ap0016nf, HP Spectre x360 - 13-ap0016ng, HP Spectre x360 - 13-ap0016tu, HP Spectre x360 - 13-ap0016ur, HP Spectre x360 - 13-ap0017ng, HP Spectre x360 - 13-ap0017tu, HP Spectre x360 - 13-ap0017ur, HP Spectre x360 - 13-ap0018tu, HP Spectre x360 - 13-ap0018ur, HP Spectre x360 - 13-ap0019tu, HP Spectre x360 - 13-ap0019ur, HP Spectre x360 - 13-ap0020tu, HP Spectre x360 - 13-ap0020ur, HP Spectre x360 - 13-ap0021tu, HP Spectre x360 - 13-ap0021ur, HP Spectre x360 - 13-ap0022tu, HP Spectre x360 - 13-ap0023dx, HP Spectre x360 - 13-ap0023tu, HP Spectre x360 - 13-ap0024tu, HP Spectre x360 - 13-ap0025tu, HP Spectre x360 - 13-ap0026tu, HP Spectre x360 - 13-ap0027tu, HP Spectre x360 - 13-ap0028ca, HP Spectre x360 - 13-ap0028tu, HP Spectre x360 - 13-ap0029tu, HP Spectre x360 - 13-ap0030tu, HP Spectre x360 - 13-ap0031tu, HP Spectre x360 - 13-ap0032tu, HP Spectre x360 - 13-ap0033dx, HP Spectre x360 - 13-ap0033tu, HP Spectre x360 - 13-ap0034tu, HP Spectre x360 - 13-ap0035tu, HP Spectre x360 - 13-ap0036tu, HP Spectre x360 - 13-ap0037tu, HP Spectre x360 - 13-ap0038nr, HP Spectre x360 - 13-ap0038tu, HP Spectre x360 - 13-ap0039tu, HP Spectre x360 - 13-ap0040ca, HP Spectre x360 - 13-ap0040tu, HP Spectre x360 - 13-ap0041tu, HP Spectre x360 - 13-ap0042tu, HP Spectre x360 - 13-ap0043dx, HP Spectre x360 - 13-ap0043tu, HP Spectre x360 - 13-ap0044tu, HP Spectre x360 - 13-ap0045tu, HP Spectre x360 - 13-ap0046tu, HP Spectre x360 - 13-ap0047tu, HP Spectre x360 - 13-ap0048tu, HP Spectre x360 - 13-ap0049tu, HP Spectre x360 - 13-ap0050ca, HP Spectre x360 - 13-ap0050ng, HP Spectre x360 - 13-ap0050tu, HP Spectre x360 - 13-ap0051la, HP Spectre x360 - 13-ap0051tu, HP Spectre x360 - 13-ap0052tu, HP Spectre x360 - 13-ap0053tu, HP Spectre x360 - 13-ap0054tu, HP Spectre x360 - 13-ap0055tu, HP Spectre x360 - 13-ap0056tu, HP Spectre x360 - 13-ap0057tu, HP Spectre x360 - 13-ap0058tu, HP Spectre x360 - 13-ap0059tu, HP Spectre x360 - 13-ap0060tu, HP Spectre x360 - 13-ap0061tu, HP Spectre x360 - 13-ap0062tu, HP Spectre x360 - 13-ap0063tu, HP Spectre x360 - 13-ap0064tu, HP Spectre x360 - 13-ap0065tu, HP Spectre x360 - 13-ap0066tu, HP Spectre x360 - 13-ap0067tu, HP Spectre x360 - 13-ap0068ms, HP Spectre x360 - 13-ap0068tu, HP Spectre x360 - 13-ap0069tu, HP Spectre x360 - 13-ap0070tu, HP Spectre x360 - 13-ap0071tu, HP Spectre x360 - 13-ap0072tu, HP Spectre x360 - 13-ap0073tu, HP Spectre x360 - 13-ap0074tu, HP Spectre x360 - 13-ap0075tu, HP Spectre x360 - 13-ap0076tu, HP Spectre x360 - 13-ap0077tu, HP Spectre x360 - 13-ap0078tu, HP Spectre x360 - 13-ap0079tu, HP Spectre x360 - 13-ap0080tu, HP Spectre x360 - 13-ap0081tu, HP Spectre x360 - 13-ap0082tu, HP Spectre x360 - 13-ap0083tu, HP Spectre x360 - 13-ap0084tu, HP Spectre x360 - 13-ap0085tu, HP Spectre x360 - 13-ap0086tu, HP Spectre x360 - 13-ap0087tu, HP Spectre x360 - 13-ap0088tu, HP Spectre x360 - 13-ap0089tu, HP Spectre x360 - 13-ap0090tu, HP Spectre x360 - 13-ap0091tu, HP Spectre x360 - 13-ap0092tu, HP Spectre x360 - 13-ap0093tu, HP Spectre x360 - 13-ap0094tu, HP Spectre x360 - 13-ap0095tu, HP Spectre x360 - 13-ap0096tu, HP Spectre x360 - 13-ap0097tu, HP Spectre x360 - 13-ap0098tu, HP Spectre x360 - 13-ap0099tu, HP Spectre x360 - 13-ap0100nd, HP Spectre x360 - 13-ap0100tu, HP Spectre x360 - 13-ap0101ng, HP Spectre x360 - 13-ap0101tu, HP Spectre x360 - 13-ap0102ng, HP Spectre x360 - 13-ap0102tu, HP Spectre x360 - 13-ap0103tu, HP Spectre x360 - 13-ap0104ng, HP Spectre x360 - 13-ap0104tu, HP Spectre x360 - 13-ap0105tu, HP Spectre x360 - 13-ap0106tu, HP Spectre x360 - 13-ap0107tu, HP Spectre x360 - 13-ap0108tu, HP Spectre x360 - 13-ap0109ng, HP Spectre x360 - 13-ap0109tu, HP Spectre x360 - 13-ap0110ng, HP Spectre x360 - 13-ap0110tu, HP Spectre x360 - 13-ap0111tu, HP Spectre x360 - 13-ap0112tu, HP Spectre x360 - 13-ap0113tu, HP Spectre x360 - 13-ap0114tu, HP Spectre x360 - 13-ap0115tu, HP Spectre x360 - 13-ap0116tu, HP Spectre x360 - 13-ap0117tu, HP Spectre x360 - 13-ap0118tu, HP Spectre x360 - 13-ap0120ng, HP Spectre x360 - 13-ap0121ng, HP Spectre x360 - 13-ap0122ng, HP Spectre x360 - 13-ap0180nd, HP Spectre x360 - 13-ap0250nd, HP Spectre x360 - 13-ap0303ng, HP Spectre x360 - 13-ap0304ng, HP Spectre x360 - 13-ap0312ng, HP Spectre x360 - 13-ap0317ng, HP Spectre x360 - 13-ap0400nd, HP Spectre x360 - 13-ap0404nz, HP Spectre x360 - 13-ap0406nz, HP Spectre x360 - 13-ap0409nz, HP Spectre x360 - 13-ap0450nd, HP Spectre x360 - 13-ap0500nz, HP Spectre x360 - 13-ap0509nz, HP Spectre x360 - 13-ap0550nz, HP Spectre x360 - 13-ap0589na, HP Spectre x360 - 13-ap0590na, HP Spectre x360 - 13-ap0599na, HP Spectre x360 - 13-ap0609nz, HP Spectre x360 - 13-ap0708nz, HP Spectre x360 - 13-ap0800no, HP Spectre x360 - 13-ap0801no, HP Spectre x360 - 13-ap0802no, HP Spectre x360 - 13-ap0803no, HP Spectre x360 - 13-ap0807nz, HP Spectre x360 - 13-ap0809nz, HP Spectre x360 - 13-ap0857nz, HP Spectre x360 - 13-ap0897nz, HP Spectre x360 - 13-ap0900nz, HP Spectre x360 - 13-ap0902nz, HP Spectre x360 - 13-ap0904nz, HP Spectre x360 - 13-ap0950nz, HP Spectre x360 - 13-ap0991nz, HP Spectre x360 - 13-ap0997nb, HP Spectre x360 - 13-ap0998nb, HP Spectre x360 - 13-ap0999nb, HP Spectre x360 - 13t-ap000 CTO

Systèmes d'exploitation concernés : Non applicable

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA06204200

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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