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SUPPORT COMMUNICATION- AVIS AU CLIENT

Identifiant du document: c05873279

Version: 1

Avertissement : Ordinateurs professionnels HP - Mise à jour critique ; Mise à jour du microcode pour les contrôleurs VR afin d'éviter des problèmes d'arrêt inattendu

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Date de publication : 10-Jan-2018

Dernière mise à jour : 13-Jan-2018

DESCRIPTION
L’ordinateur peut s’arrêter de manière inattendue.
HP recommande fortement de mettre à jour le BIOS de l’ordinateur afin d’éviter le problème.

PORTÉE
Les informations contenues dans ce document s’appliquent aux éléments suivants :
  • HP ProBook x360 11 G1 EE
  • HP EliteBook Folio 1020 G2
  • HP EliteBook Folio 1030 G1
  • HP ProBook 640 G2
  • HP ProBook 650 G2
  • HP ProBook 640 G3
  • HP ProBook 650 G3
  • HP EliteBook 848 G4
  • HP EliteBook 840 G4
  • HP EliteBook 850 G4
  • HP ZBook 15u G4
  • HP EliteBook Folio G1
  • HP Elite x2 1012 G2
  • HP Elite x2 1012 G1
  • HP EliteBook x360 1030 G2
  • Mini-ordinateur de bureau HP 260 G2
  • HP EliteBook 820 G4
  • HP Pro x2 612 G2
RÉSOLUTION
Pour résoudre le problème, mettez à jour le BIOS de l’ordinateur à la version F.06 ou plus récente.
Ordinateur
Version BIOS
HP ProBook x360 11 G1 EE
1,02
HP EliteBook Folio 1020 G2
1,10
HP EliteBook Folio 1030 G1
1,10
HP ProBook 640 G2
1,11
HP ProBook 650 G2
1,11
HP ProBook 640 G3
1,08
HP ProBook 650 G3
1,08
HP EliteBook 848 G4
1,08
HP EliteBook 840 G4
1,08
HP EliteBook 850 G4
1,08
HP ZBook 15u G4
1,08
HP EliteBook Folio G1
1,16
HP Elite x2 1012 G2
1,02
HP Elite x2 1012 G1
1,24
HP EliteBook x360 1030 G2
1,09
Mini-ordinateur de bureau HP 260 G2
2.06
HP EliteBook 820 G4
1,08
HP Pro x2 612 G2
1,07
Trouvez la dernière version du BIOS sur le site Web de l’assistance HP à l’adresse : http://www.hp.com/drivers
REMARQUE : Les versions du BIOS ci-dessus contiennent une mise à jour du microcode qui empêche les problèmes d’arrêt inattendu.

Hardware platforms affected : HP 24eg Display, HP 260 G2 Base Model Desktop Mini PC, HP 260 G2 Desktop Mini PC, HP 260 G2 Desktop Mini PC (ENERGY STAR), HP Elite x2 1012 G1 Base Model Tablet, HP Elite x2 1012 G1 Tablet (ENERGY STAR), HP Elite x2 1012 G1 Tablet Bundle, HP Elite x2 1012 G1 Tablet with Travel Keyboard (ENERGY STAR) Bundle, HP Elite x2 1012 G1 Tablet with Travel Keyboard Base Model, HP Elite x2 1012 G1 Tablet with Travel Keyboard Bundle, HP Elite x2 1012 G2 Base Model Tablet, HP Elite x2 1012 G2 Bundle, HP Elite x2 1012 G2 Tablet (ENERGY STAR), HP EliteBook 1030 G1 Base Model Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1030 G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 1030 G1 Notebook PC Bundle, HP EliteBook 820 G4 Base Model Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G4 Base Model Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 848 G4 Base Model Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Base Model Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook Folio 1020 G2 Special Edition Base Model Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC, HP EliteBook Folio 1020 G2 Special Edition Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Base Model Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G1 Notebook PC (ENERGY STAR), HP EliteBook Folio G1 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Base Model, HP EliteBook x360 1030 G2 Bundle, HP Pro x2 612 G2 Retail Solution with Retail Case, HP Pro x2 612 G2 Tablet, HP Pro x2 612 G2 Tablet (ENERGY STAR), HP Pro x2 612 G2 Tablet Base Model, HP Pro x2 612 G2 Tablet Bundle, HP Pro x2 612 G2 with Keyboard, HP ProBook 640 G2 Base Model Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G3 Base Model Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G2 Base Model Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Base Model Notebook PC, HP ProBook 650 G3 Base Model Quad Core Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook x360 11 G1 EE Base Model Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC (ENERGY STAR), HP ProBook x360 11 G2 EE Base Model Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ZBook 14u G4 Mobile Workstation Bundle, HP ZBook 15u G4 Mobile Workstation Bundle

Systèmes d'exploitation concernés : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA05868544

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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