The quality of a printed document or photo is not as expected. The following tasks help resolve missing black ink, colors are faded or do not match the original, and lines or streaks in printouts.
This document only applies to HP Deskjet Ink Advantage 5525, Photosmart 5520, 5521, 5522, 5524, and 5525 printers.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Your printer automatically services the printhead to keep the print nozzles clear from ink buildup and flowing smoothly.
Printhead servicing completes within a few hours after the last print job and should improve any print quality issues.
Use an automated tool to clean the printhead to restore print quality.
To prevent ink system issues, do not turn off the printer when cartridges are not installed which can damage the printer.
Make sure to replace any low or empty cartridges as soon as possible, and use the Power button to turn off the printer.
If there are smears of ink on the back of your printout, use the automated cleaning tool to clean ink smears and restore print quality.
Low ink levels, using non-HP cartridges, and clogged cartridge vents can cause print quality issues.
Make sure your print job is set up for optimal print quality results.
From the printer control panel, print and scan an alignment page to help improve print quality.
Service or replace your HP printer if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Keep a print sample that shows the problem. If the printer, ink or toner cartridges, or the imaging drum are replaced under warranty, the support agent might request the print sample.