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HP Customer Support - Knowledge Base

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    Need Windows 11 help?

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HP Solutions - HP Solution Updates and Licensing

Learn how to renew or update business software or a solution purchased from HP.

About Solution support

This document applies to solutions that require a software license and the purchase of a software contract or Care Pack.

If you have purchased a solution from HP and a software contract or Care Pack for your business, you are entitled to updates.

To obtain an update for your solution or to renew your license, send an email to e-sw-ops-support@hp.com with “Software Updates Portal” in the Subject line and include the name of the solution in the body of the email.

Applicable solutions

If your solution is not listed below, contact your HP Representative or Reseller for availability.

  • HP Advance (HPAV)

  • HP Access Control (HPAC)

  • HP Capture and Route (HPCR)

  • HP Device Manager

  • HP Digital Sending Software (DSS)

  • HP Embedded Capture Solution (HPEC)

  • HP ePrint Enterprise (HP ePE)

  • PaperCut

  • PrinterOn

  • HP Proactive Security

  • HP Security Manager (HPSM)

  • HP Web Jetadmin Premium Support (WJA PS)


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