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HP ENVY Inspire printers - Issues printing panoramic or two-sided photos

When printing a panoramic or two-sided photo, the printer jams or the ink smears. Make sure to load the appropriate paper into the correct paper tray.

Load photo paper

Determine which paper tray supports the paper size you want to use, and then load the paper.

CAUTION:

For HP ENVY Inspire printers released in Japan, load only L 89 x 127 mm (3.5 x 5 in) or L2 127 x 178 mm (5 x 7 in) into the photo tray. Load 102 x 152 mm (4 x 6 in) or 128 x 128 mm (5 x 5 in) paper into the main tray to avoid paper jams and printer damage.

Photo paper sizes supported in HP ENVY Inspire printers

Sizes supported in the main tray

Sizes supported in the photo tray

127 x 178 mm (5 x 7 in)

102 x 152 mm (4 x 6 in)

203 x 254 mm (8 x 10 in)

128 x 128 mm (5 x 5 in)

101 x 305 mm (4 x 12 in)

127 x 178 mm (5 x 7 in)

Print a two-sided or panoramic photo

Print a two-sided or panoramic photo from a computer or mobile device.


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