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HP Customer Support - Knowledge Base

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Run the Fast Test (about 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.

  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

    If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures in Windows 10.

  4. Click Fast TestRun once.

    While the test is running, the time remaining and test result for each component is displayed on the screen.

    • If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

    • If no test fails, click ContinueRun once to run the 2nd Pass of the System Fast Test.

  5. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

    If no system component fails, run the Extensive Test.


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Country/Region: Flag Canada

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