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HP PCs - CD or DVD drive cannot burn discs
If you cannot burn music or data to blank CDs or DVDs, follow these steps to resolve the problem.
For business computers, security restrictions might prevent the use of the optical drive for anything other than reading the disk. Contact your company's IT department or your local IT service for more information.
This document assumes that your CD or DVD drive is recognized by Windows and is capable of reading discs. If your disc burning software displays the message No burner is currently available (or similar), or the drive cannot play CDs and DVDs, then this document does not solve the problem. Instead, see HP PCs - CD/DVD drive is not detected (Windows 10).
Use a different type of disc
If your computer cannot burn discs, try using a different type of disc. The type of disc you use for burning must be compatible with the type of disc drive in your computer. For example, you cannot burn a DVD-R disc in a drive that does not support DVD-R technology.
For testing purposes, try a few different brands of compact disc recordable (CD-R). CD-R discs are supported by all recordable disc drives.
Why try another disc? There are many different brands and types of writable discs with unique burning properties - some perform better than others. Your disc drive can adjust various properties of the laser and disc rotation to match the properties of the disc, but it might not be able to find a match with some batches of recordable media.
If the drive cannot burn discs of other brands, decrease the disc burning speed.
Decrease the disc burning speed
If your computer cannot burn discs, try burning the disc using a slower burn speed.
Decrease the burning speed in your disc burning software. When burn speed is reduced, it takes longer to complete the disc, but the writing process is more likely to finish successfully and the completed disc has more reliable playback in other devices.
Remove the CD/DVD drive from Device Manager
If your computer cannot burn discs, try removing the CD/DVD drive. Follow these steps to remove the drive from Device Manager:
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In Windows, search for and open Device Manager.
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Double-click DVD/CD-ROM drives to expand the category.
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Right-click the drive name and select Uninstall.
If a confirmation window opens, click OK. The drive name should be removed from the list (and the DVD/CD-ROM drives category is removed if there is only one drive). Do not restart the computer and do not refresh the hardware list.
Clear the registry filters
If your computer cannot burn discs, try clearing the registry filters. To clear the upper and lower registry filters, use these steps.
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In Windows, search for and open regedit.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
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Select Computer in the main window.
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If a LowerFilters value is listed on the right side of the registry editor window, select the LowerFilters value and press the delete key. Confirm the deletion by clicking Yes.
Test for optical drive hardware failure
The laser alignment and the hardware that supports it must retain a high degree of accuracy. As the CD/DVD drive in your computer ages, it is affected by vibration, dust, mechanical wear, and other factors. If your CD/DVD drive still does not work and you suspect that the CD/DVD drive might be bad after using the previous steps, test the drive to see if the hardware has failed.
For more information about testing for CD/DVD drive hardware failures, see HP PCs - Testing for hardware failures in Windows 10.
If the CD/DVD drive test fails, the drive needs to be replaced or the computer needs to be serviced.
Perform a System Restore to resolve an issue in Windows
If the issue is recent, restore the computer to a point before the problem began, to resolve the issue.
Go to HP PCs - Using Microsoft System Restore for more information.
Perform a Windows system reset
If the issue persists, recover the computer back to its original configuration.
Microsoft provides a reset feature that repairs your computer by reinstalling the operating system. Before using this option, make sure you back up all your important files.
Go to HP PCs - Reset the computer for more information.
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