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A 'Your HP or HP+ printer can't be claimed here' error displays

After entering the printer claim code on the HP Smart website, a Your HP/HP+ printer can't be claimed here error displays and you are unable to finish the printer setup.

Note:

A claim code is required to connect the printer to Web services.

Example of the Your HP+ printer can't be claimed here message displays

The following printers do not support manually entering a claim code into the HP Smart website.

HP+ Printers

  • HP Deskjet 2710e, 2720e, 2721e, 2722e, 2723e, 2752e, 2755e

  • HP Deskjet 4110e, 4120e, 4121e, 4122e, 4123e, 4130e, 4132e, 4152e, 4155e, 4158e

  • HP OfficeJet 8010e, 8012e, 8014e, 8015e, 8022e, 9012e, Pro 8020e, 8024e, 8025e, 8028e, 8035e, 9010e, 9014e, 9015e, 9018e, 9020e, 9022e, 9025e

  • HP ENVY 6055e, 6052e, 6452e, 6455e

  • HP LaserJet MFP M232dw, M232dwc, M233sdn, M233sdw, M233dw, M234sdwe, M234sdw, M234sdne, M234sdn, M234dwe, M234dw, M236sdn, M236sdw, M236dw, and M236d

HP Printers

  • HP DeskJet 2710, 2720, 2721, 2722, 2723, 2724, 2732, 2752, 2755

  • HP DeskJet Ink Advantage 2775, 2776, 4175, 4176

  • HP DeskJet Plus 4110, 4120, 4121, 4122, 4130, 4140, 4152, 4155, and 4158

Claim the printer

Claim the printer using the HP Smart app or HP Easy Start.

Restore factory defaults on your HP printer

Reset the printer to remove all previous printer settings and preferences.

  1. On your computer or mobile device, open the Embedded Web Server (EWS).

    • HP Smart app: Open the printer settings, and then locate and select Advanced Settings. Click Tools or Web Services to open the EWS. If Advanced Settings is not available, print a Network Configuration or Printer Information page.

    • Print a Network Configuration page or Printer Information page: Press the Information button on the control panel to print the page. Take note of the IP Address on the printout. On a computer or mobile device, type the IP address into a web browser address bar, and then press Enter to open the EWS.

  2. If prompted, enter the printer administrator password or the PIN from the printer label.

  3. On the EWS, click the Settings or System tab.

  4. Click Restore Defaults or Services, and then Restore Factory Defaults.

  5. Click the Restore Factory Defaults button.

Set up and claim your printer

Set up and claim your printer again.

  1. Disconnect any USB cables from the printer.

  2. Go to 123.hp.com and download the recommended print driver.

  3. Follow the instructions to set up and claim your printer.

Contact HP Customer Support

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

  1. Go to HP Customer Support - Contact.

  2. Enter your product serial number to view warranty status and to change your location, if necessary.

  3. Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.


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