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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP LaserJet Enterprise, HP OfficeJet Enterprise, HP PageWide Enterprise, HP Managed - Solve easy-access USB printing problems

If you encounter problems when trying to print from a USB flash drive, follow these steps to resolve the issue.

Step one: Make sure the printer is ready

Make sure the printer is ready before trying to print from a USB flash drive.

  1. If you have inserted the USB flash drive into the easy-access USB port, remove it.

  2. Make sure that paper is loaded in the tray.

  3. Check the printer control panel for messages. If paper is jammed in the printer, clear the jam.

  4. Close any control panel menus that are open.

Step two: Enable the USB port

Before you can print documents from a USB flash drive, you must enable the USB port on the printer.

Note:

The steps vary according to the type of control panel.

FutureSmart 3 control panels

FutureSmart 3 control panels

FutureSmart 4 control panels

FutureSmart 4 control panels

Find your printer control-panel type in the options below, and then follow the steps to enable the USB port.

Additional troubleshooting

If the issue is not resolved after performing the previous steps, try the following troubleshooting steps.

Check the file(s) that you want to print

Check for the following issues with the file(s) on the USB flash drive:

  • You might be trying to print a file type that the USB printing feature does not support. The printer supports .pdf, .prn, .pcl, .ps, and .cht file types.

  • You might have too many files in a single folder on the USB flash drive. Reduce the number of files in the folder by moving them to subfolders.

  • You might be using a character set for the file name that the printer does not support. In this case, the printer replaces the file name(s) with characters from a different character set. Rename the file(s) using ASCII characters.

Check the USB flash drive

Check for the following issues with the USB flash drive:

  • You might be using a USB flash drive or a file system that this printer does not support. Save the files on a standard USB flash drive that uses File Allocation Table (FAT) file systems. The printer supports FAT32 USB flash drives.

  • The USB flash drive might have multiple partitions. (Some USB flash-drive manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat the USB flash drive to remove the partitions, or use a different USB flash drive.

  • The USB flash drive might require more power than the printer can provide. Try the following steps:

    1. Remove the USB flash drive.

    2. Turn the printer off and then on.

    3. Use a USB flash drive that has its own power supply or that requires less power.

  • The USB flash drive might not be functioning correctly. Try the following steps:

    1. Remove the USB flash drive.

    2. Turn the printer off and then on.

    3. Try printing from another USB flash drive.


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