If Windows restarts without warning or when you try to shut it down, use this document to resolve the issue.
If the computer restarts unexpectedly but does not start to Windows, go to HP PCs - Computer does not boot or start.
In addition to the steps in this article, updating video card drivers is known to resolve many of the problems that can cause the computer to restart. Go to HP PCs - Downloading or updating software and drivers for more information.
To resolve the problem of Windows restarting unexpectedly, follow the steps in this section.
Errors might occur but not display if Automatic restart is enabled. Disable this option to allow the computer to display error messages instead of restarting. You might be able to use the infromation in the error message to resolve the issue.
The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with useful information. You can search for a resolution using the information in the error.
Hardware problems can cause unexpected results.
For more information, see HP PCs - Testing for hardware failures in Windows 10.
Increased heat inside the computer can cause hardware failures. Go to HP Notebook PCs - Reduce heat inside the laptop to prevent overheating in Windows or HP Desktop PCs - Reduce heat inside the computer to prevent overheating for more information.
A BIOS update might resolve unexpected restarts. Choose one of the following methods to check for and download a BIOS update.
Use HP Support Assistant to check for and install a BIOS update on your computer. When a new BIOS update becomes available, HP Support Assistant can update your computer automatically. HP computers with Windows come with HP Support Assistant (HPSA) installed.
Download a BIOS update from the HP website.
For business computers, use the HP Image Assistant utility to keep the BIOS up-to-date.
For more information, go to HP PCs - Using HP Image Assistant.
If the issue is recent, restore the computer to a point before the problem began, to resolve the issue.
Go to HP PCs - Using Microsoft System Restore for more information.
If the issue persists, recover the computer back to its original configuration.
Microsoft provides a reset feature that repairs your computer by reinstalling the operating system. Before using this option, make sure you back up all your important files.
Go to HP PCs - Reset the computer for more information.
If restarts occur after a Windows Update or an Automatic Update, uninstall the most recent update.
Uninstall the latest Windows Update from Windows 10.