hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Officejet All-in-One Printers - '0x6100004a' error after a paper jam message

A Printer Failure 0x6100004a error message displays on the printer control panel. This error can occur after a paper jam message.

Make sure the cartridge access door is closed

To avoid errors or other problems, make sure the cartridge access door is fully closed.

  1. Open the cartridge access door.

    Opening the cartridge access door
  2. Remove the paper path cover, and remove any torn paper, labels, or other obstruction that might be inside.

    Checking the cartridge door for obstructions
  3. Reinsert the paper path cover, making sure it is fully inserted into the printer so that it does not interfere with closing the access door.

  4. Close the door, ensuring it is fully seated.

Clear the error message

Remove the ink cartridges and retart the printer to clear the error message.

  1. Press the power button to turn off the printer.

  2. With the printer off, open the cartridge access door.

    Opening the cartridge access door
  3. Turn the power on and wait for the carriage to move.

  4. With the printer on, unplug the printer from power.

  5. Remove the ink cartridges and set them aside. It might be necessary to manually slide the carriage to access the cartridges.

  6. With the access door still open, turn the printer on, and then wait for the printer to complete the start-up sequence.

  7. Once the carriage returns to the center and the error is clear, install the ink cartridges. If the error does not clear, repeat these steps up to three times.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Canada

hp-detect-load-my-device-portlet

Actions
Loading...