hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP printer does not maintain Wi-Fi connection

After connecting your HP printer to a Wi-Fi network, the connection drops, the printer goes offline, and you cannot print or scan.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

  1. Make sure paper is loaded in the main tray, and then turn on the printer.

  2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

  3. On the welcome screen, click Start to select your printer and run the diagnostic.

  4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Improve the wireless signal to the printer

If the wireless signal is weak, move devices closer to the router and check if the internet service is working correctly.

  1. On your computer or mobile device, check the wireless network status.

    • Check the network name: Make sure you are connected to the correct network. For instance, you might have inadvertently connected to a neighbor's or guest network.

    • Check the signal strength: If the wireless icon displays a weak signal status , move closer to the router or range extender until a strong signal displays . Walls, metal bookcases, and electronics that emit radio signals can weaken the wireless signal.

  2. Open a website to confirm the internet service is working. If page load time is slow or intermittent, restart the router. If necessary, contact your internet service provider to check if the service is down.

  3. Limit the number of devices actively on the network, especially devices streaming content.

  4. Move the router to a central location in the home, or install a range extender to improve signal strength in rooms farther away from the router.

  5. Contact your internet service provider or the router manufacturer for steps to check for updates. Outdated router firmware can cause printer connectivity issues.

  6. Print a Wireless Test Report to check the printer wireless connection status.

    • Printers with a touchscreen: Touch the Wireless icon or open the Network Settings or Setup menu to view a network connection status summary. For more details, select Wireless Test Report or Print Details to print a status report.

    • Printers without a touchscreen: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time. A Wireless Test Report prints.

  7. Review the report for connection status and any issues that were found.

    Example of a Wireless Test Report with an identified issue

    If the Wireless Test Report does not mention any issues or solutions, continue with these steps to minimize channel interference.

  8. Print a Network Configuration or Wireless Network Test Results page.

    • Printers with a control panel menu: Print the page from the Wireless, Network Settings, or Setup menu.

    • Printers without a control panel menu: Print the page using button combinations on the printer control panel.

      For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

      For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  9. In the Number of 802.11 networks discovered list on the last page of the report, locate the channel for your Wi-Fi network.

    Finding the channels used by the available networks
    • If your network is not on a channel used by several other networks, the issue is not related to Wi-Fi channel interference.

    • If your network is on a channel used by several other networks, change the router channel.

  10. Determine your router IP address and password.

    Note:

    The information in the table is provided for informational purposes only and might not work with your router model. Consult your internet provider or router documentation for steps to access router settings.

    Common router brands with default IP addresses, user names, and passwords

    Router brand

    IP address

    User name

    Password

    3Com

    http://192.168.1.1

    admin

    no password required, or admin

    ASUS

    http://192.168.1.1

    admin

    admin

    Belkin

    http://192.168.2.1

    no user name required, or admin

    no password required

    D-Link

    http://192.168.0.1

    admin or user

    no password required, or admin

    Linksys

    http://192.168.1.1

    admin, no user name required, or Comcast

    admin, no password required, or 1234

    Netgear

    http://192.168.0.1

    admin

    password, 1234, or setup

  11. Open a web browser, type the router IP address in the address bar, press Enter, and then sign in with the user name and password.

    The router web setup page displays.
  12. Use the configuration menu to change the Wi-Fi channel.

  13. If your Wi-Fi network continues to under-perform, consider upgrading your router or internet service.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Canada

hp-detect-load-my-device-portlet

Actions
Loading...