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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Laptop - 15-dw2012ca Product Specifications

Hardware

Product number
6GH89UA
Product name
HP Laptop - 15-dw2012ca
Microprocessor
Intel® Core™ i7-1065G7 (1.3 GHz base frequency, up to 3.9 GHz with Intel® Turbo Boost Technology, 8 MB L3 cache, 4 cores)
Memory, standard
8 GB DDR4-2666 SDRAM (1 x 8 GB)
Video graphics
Intel® Iris® Plus Graphics
Hard drive
512 GB PCIe® NVMe™ M.2 SSD
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD IPS anti-glare micro-edge WLED-backlit (1920 x 1080)
Wireless connectivity
Realtek Wi-Fi 5 (2x2) and Bluetooth® 5 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 SuperSpeed USB Type-C® 5Gbps signaling rate; 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 HDMI 1.4; 1 RJ-45; 1 AC smart pin; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
35.85 x 24.2 x 1.99 cm
Weight
1.74 kg
Power supply type
45 W Smart AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 10 hours and 15 minutes
Video Playback Battery life
Up to 8 hours and 30 minutes
Webcam
HP TrueVision HD Camera with integrated dual array digital microphone
Audio features
Stereo speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP Connection Optimizer; HP Audio Switch; HP BIOS Protection; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix

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Country/Region: Flag Canada

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