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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06572900

Version: 1

HP ProBook 4xx G7, ZHAN 66 Pro 14, 15 G3 Notebook PCs - All Privacy Settings Are Turned Off After System Recovery (Keep My Files) Is Performed

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Feb-2020

Last updated : 19-Feb-2020

DESCRIPTION
All Privacy settings are unchecked after completing a System Recovery with the "Keep my files" option selected. This occurs after the recovery is complete, and the HP Privacy Settings app is launched.
This is exhibited after completing the following recovery option:
Start > Settings > Update & Security > Recovery > Reset this PC > Keep my files

SCOPE
The information in this document applies to the following:
Applications:
HP Privacy Settings
Computers:
  • HP ProBook 430 G7 Notebook PC
  • HP ProBook 440 G7 Notebook PC
  • HP ProBook 450 G7 Notebook PC
  • HP ZHAN 66 Pro 14 G3 Notebook PC
  • HP ZHAN 66 Pro 15 G3 Notebook PC
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
Perform the following steps to restore the desired privacy settings.
  1. Click Start.
  2. Locate and click HPPrivacy Settings.
  3. Click on an option to turn on the desired privacy settings, or select Yes to All.
  4. Close the HPPrivacy Settings window.
Figure 1. HP Privacy Settings.

Hardware platforms affected : HP ProBook 430 G7 Notebook PC, HP ProBook 440 G7 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06572900

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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