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HP Customer Support - Knowledge Base

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  • Information

    Think you need a hardware repair or want to check repair status? Try our HP repair center

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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HP Notebook - 15-db1002cy Product Specifications

Hardware

Product number
7QL88UA
Product name
HP Notebook - 15-db1002cy
Microprocessor
AMD Ryzen™ 5 3500U with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores)
Memory, standard
8 GB DDR4-2400 SDRAM (1 x 8 GB)
Video graphics
  • AMD Radeon™ Vega 8 Graphics
  • Integrated
Hard drive
1 TB 5400 rpm SATA
Optical drive
DVD-Writer
Display
15.6" diagonal HD SVA BrightView WLED-backlit (1366 x 768)
Wireless connectivity
Realtek RTL8821CE 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 HDMI 1.4b; 1 headphone/microphone combo; 1 RJ-45; 2 USB 3.1 Gen 1 (Data transfer only); 1 AC smart pin; 1 USB 2.0 Type-A (Data Transfer Only)
Minimum dimensions (W x D x H)
37.6 x 24.6 x 2.25 cm
Weight
1.97 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 8 hours and 45 minutes
Video Playback Battery life
Up to 6 hours and 45 minutes
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Stereo speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP Games by WildTangent; HP JumpStart; HP Support Assistant; HP Connection Optimizer; HP BIOS Protection
Software included
McAfee LiveSafe™
Pre-installed software
Netflix; DVD Playback

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Country/Region: Flag Canada

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