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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP ENVY X360 - 13-ar0004nl Product Specifications

Hardware

Product number
7KF19EA
Product name
HP ENVY X360 - 13-ar0004nl
Microprocessor
AMD Ryzen™ 5 3500U with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores)
Chipset
AMD Integrated SoC
Memory, standard
8 GB DDR4-2400 SDRAM (onboard)
Video graphics
AMD Radeon™ Vega 8 Graphics
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Optical drive
Optical drive not included
Display
33.8 cm (13.3") diagonal FHD IPS BrightView micro-edge WLED-backlit multitouch-enabled edge-to-edge glass with Corning® Gorilla® Glass NBT™ (1920 x 1080)
Wireless connectivity
Realtek 802.11b/g/n/a/ac (2x2) and Bluetooth® 4.2 combo
Expansion slots
1 microSD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.4, HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 headphone/microphone combo
Minimum dimensions (W x D x H)
30.6 x 21.2 x 1.47 cm
Weight
1.3 kg
Power supply type
65 W AC power adapter
Battery type
4-cell, 53 Wh Li-ion polymer
Battery life mixed usage
Up to 11 hours and 30 minutes
Video Playback Battery life
Up to 8 hours and 15 minutes
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
Bang & Olufsen, quad speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Canada

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