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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Pavilion 15-cs2004ur Product Specifications

Hardware

Product number
6PS05EA
Product name
HP Pavilion 15-cs2004ur
Microprocessor
Intel® Core™ i3 8145U (2.1 GHz base frequency, up to 3.9 GHz with Intel® Turbo Boost Technology, 4 MB cache, 2 cores)
Chipset
Intel® Integrated SoC
Memory, standard
8 GB DDR4-2400 SDRAM (2 x 4 GB)
Video graphics
Intel® UHD Graphics 620
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD IPS anti-glare micro-edge WLED-backlit (1920 x 1080)
Wireless connectivity
Realtek 802.11b/g/n/a/ac (2x2) and Bluetooth® 4.2 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 RJ-45; 1 AC smart pin; 1 HDMI; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
36.16 x 24.56 x 1.79 cm
Weight
1.85 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
B&O, dual speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP CoolSense; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Canada

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